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Company Overview

National Bank Direct Brokerage offers discount brokerage services to self-directed investors seeking to manage their own assets.

National Bank Direct Brokerage is a subsidiary of National Bank the sixth largest bank in Canada, and the leading financial institution in Quebec where it is the partner of choice among small- and medium-sized enterprises.

National Bank Direct Brokerage offers a variety of financial products and investment tools that allow investors to take control of their investments. Known for its award winning client service, National Bank Direct Brokerage is dedicated to providing information and support to its clients, over the phone and online.

What's New

Finally! Commission-free Canadian and American ETFs

At NBDB, trade any Canadian or US ETF commission-free

To be exempt from commission fees:

  • Trades must involve 100 or more units of exchange-traded funds
  • Trades must be carried out through our electronic solutions
  • Clients must also sign up to receive all their documents electronically

 

More details: https://nbdb.ca/en/investment-solutions/products/exchange-traded-funds/

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2018 Brokerage Review 2018 Mobile Brokerage Review
Score: 59% Score: 31%
Rank: 9th Rank: 8th
12 Firms Reviewed 11 Firms Reviewed
Surviscor Assessment:
Inital Experience
 Average
Service Experience
 Below Average
Mobile Experience
 Below Average
User Experience
 Below Average
Account Experience
 Below Average
Market Analysis Experience
 Average
Transactional Experience
 Below Average
Investing & Planning Experience
 Average
Cost of Services
 Above Average
Surviscor Assessment:
Inital Experience
 Below Average
User Experience
 Below Average
Account Experience
 Average
Market Analaysis Experience
 Below Average
Transactional Experience
 Below Average
Mobile Resources
 Below Average
Online Highlights

National Bank Direct Brokerage remained in the top 10 of Canadian Online discount self-directed brokerage firms, earning 1 category award along with 2 sub-category honours in the 2018 review.

  • Free ETF trading
  • Good seminar series
  • MarketQ market information tool for more active investors
Mobile Highlights
  • Mobile application
  • Mobile documentation
  • Mobile content
Drawbacks
  • Website design and usability
  • MarketQ costs for the average investor
Drawbacks
  • Below-average transactional design
  • Pre-login information
  • #1 - Cost of Services - Surviscor 2017 Online Review
  • 2015 J.D. Power "highest rank in investor satisfaction amongst discount brokerage firms"

 


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Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
Overview:
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
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Latest Ranking Report:
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