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Company Overview

National Bank Direct Brokerage offers discount brokerage services to self-directed investors seeking to manage their own assets.

National Bank Direct Brokerage is a subsidiary of National Bank the sixth largest bank in Canada, and the leading financial institution in Quebec where it is the partner of choice among small- and medium-sized enterprises.

National Bank Direct Brokerage offers a variety of financial products and investment tools that allow investors to take control of their investments. Known for its award winning client service, National Bank Direct Brokerage is dedicated to providing information and support to its clients, over the phone and online.

What's New

Finally! Commission-free Canadian and American ETFs

At NBDB, trade any Canadian or US ETF commission-free

To be exempt from commission fees:

  • Trades must involve 100 or more units of exchange-traded funds
  • Trades must be carried out through our electronic solutions
  • Clients must also sign up to receive all their documents electronically

 

More details: https://nbdb.ca/en/investment-solutions/products/exchange-traded-funds/


2017 Online Brokerage Review 2017 Mobile Brokerage Review
Score: 61% Score: 36%
Rank: 9th Rank: 8th
11 Firms Reviewed 10 Firms Reviewed
Surviscor Assessment:
Website Design
 C-
Account Services
 C
Market Information
 B+
Transaction Process
 C
Website Resources
 C
Commissions
 B+
Service Level Assessment
 D-
Mobile Accessibility
 C
Surviscor Assessment:
iPhone Grade
 C+
iPad Grade
 C+
Android Smartphone Grade
 C+
Android Tablet Grade
 C+
Online Highlights

National Bank Direct Brokerage earned its first-ever category award along with 2 sub-category honours in the 2017 review. Despite the poor service levels in the Surviscor review, National Bank Direct Brokerage was recently named the best firm for customer satisfaction by JD Power.

  • #1 Cost of Services Ranking - 2017 Review 
  • Strong public site design and available resources
  • Good seminar series
  • MarketQ market information tool for more active investors
  • New InvestCube managed product
Mobile Highlights
  • Mobile application
  • Mobile documentation
  • Mobile content
Drawbacks
  • Website design and usability
  • MarketQ costs for the average investor 
  • MarketQ costs for active traders on slow months
Drawbacks
  • Below-average transactional design
  • Pre-login information
  • #1 - Cost of Services - Surviscor 2017 Online Review
  • 2015 J.D. Power "highest rank in investor satisfaction amongst discount brokerage firms"

 


Get up to 1 year of free transactions!

We have a great offer for all our current and future clients.

 Open an account and :

  • Transfer $10,000 to $19,999 = 10 free trades
    Promo code FREE10
  • Transfer $20,000 or more = 25 free trades

Promo code FREE25

More details: http://bit.ly/2nOFkxA


  • Commission and General Fee Schedule

    Effective December 1, 2017

  • Barèmes des commissions et frais généraux

    En vigueur le 1er décembre 2017


Client Contacts:

Investor Services: Telephone: 514-866-6755; Toll-free: 1-800-363-3511;Fax: 1-800-289-1327

 

Service Hours:

Head office: 8:30 a.m. to 4:30 p.m. (ET), Monday through Friday

Investor Services: 8:00 a.m. to 8:00 p.m.

Office Location:

Head office: 1100 Robert-Bourassa Blvd, 7th Floor, Montreal, Quebec H3B 2G7

Business hours:
8:30 a.m. to 8:0 p.m. (ET), Monday through Friday

Do-It-Yourself Investors Zone: 600, De La Gauchetière West, 




Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
Overview:
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Latest Ranking Report:
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
This is where the overview would appear. Testing for space...
Latest Ranking Report:
This is where the latest ranking report would appear. Testing for space...

View Company Page