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Below Average Firm

Poor: > 1 day

Below Average Firm

Company Overview

National Bank Direct Brokerage offers discount brokerage services to self-directed investors seeking to manage their own assets.

National Bank Direct Brokerage is a subsidiary of National Bank the sixth largest bank in Canada, and the leading financial institution in Quebec where it is the partner of choice among small- and medium-sized enterprises.

National Bank Direct Brokerage offers a variety of financial products and investment tools that allow investors to take control of their investments. Known for its award winning client service, National Bank Direct Brokerage is dedicated to providing information and support to its clients, over the phone and online.

What's New

Finally! Commission-free Canadian and American ETFs

At NBDB, trade any Canadian or US ETF commission-free

To be exempt from commission fees:

  • Trades must involve 100 or more units of exchange-traded funds
  • Trades must be carried out through our electronic solutions
  • Clients must also sign up to receive all their documents electronically

 

More details: https://nbdb.ca/en/investment-solutions/products/exchange-traded-funds/


2016 Online Brokerage Review 2015 Mobile Brokerage Review
Score: 60% Score: 14%
Rank: 11th Rank: 11th
13 Firms Reviewed 11 Firms Reviewed
Surviscor Assessment:
Getting Started
 B-
Service Level Assessment
 D-
Mobile Accessibility
 A+
Website Usability
 C-
Account Support
 C
Website Transactions
 A-
Website Resources
 D
Rates and Fees
 D+
Surviscor Assessment:
iPhone Grade
 C
iPad Grade
 D-
Android Smartphone Grade
 C
Android Tablet Grade
 D
Blackberry Touchscreen Grade
 C
Online Highlights

National Bank Direct Brokerage earned 1 sub-category in the 2016 review. Its current transactional website design is out of date and it is expected that a new site could be available in 2017. Despite the poor service levels in the Surviscor review, National Bank Direct Brokerage was recently named the best firm for customer satisfaction by JD Power.

  • Strong public site design and available resources
  • Good seminar series
  • MarketQ market information tool for more active investors
  • New InvestCube managed product
Mobile Highlights
  • Pre-login resources
  • Pre-login videos
  • Options trading
Drawbacks
  • Website design and usability
  • MarketQ costs for the average investor 
  • MarketQ costs for active traders on slow months
Drawbacks
  • Below-average transactional design
  • No Mutual Funds trading

In the Canadian brokerage industry for self-directed investors, National Bank Direct Brokerage is unequivocally committed to exceeding client expectations. According to the exclusive 2015 study on investor satisfaction conducted by J.D. Power, we have received the “highest rank in investor satisfaction among discount brokerage firms.” NBDB outperforms the competition in a study that looked at several factors:

Interaction; Account info


  • Commission and General Fee Schedule

    Effective December 1, 2015

  • Barèmes des commissions et frais généraux

    En vigueur le 1er décembre 2015


Client Contacts:

Investor Services: Telephone: 514-866-6755; Toll-free: 1-800-363-3511;Fax: 1-800-289-1327

 

Service Hours:

Head office: 8:30 a.m. to 4:30 p.m. (ET), Monday through Friday

Investor Services: 8:00 a.m. to 8:00 p.m.

Office Location:

Head office: 1100 Robert-Bourassa Blvd, 7th Floor, Montreal, Quebec H3B 2G7

Business hours:
8:30 a.m. to 8:0 p.m. (ET), Monday through Friday

Do-It-Yourself Investors Zone: 600, De La Gauchetière West, 




Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
Overview:
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
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Latest Ranking Report:
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