National Bank Direct Brokerage Surviscor Review
|2018 Brokerage Review||2019 Mobile Brokerage Review|
|12 Firms Reviewed||11 Firms Reviewed|
|ONLINE PLATFORM REVIEW:
National Bank Direct Brokerage remained in the top 10 of Canadian Online discount self-directed brokerage firms, earning 1 category award along with 2 sub-category honours in the 2018 review.
|MOBILE PLATFORM REVIEW:
|BEST ONLINE FEATURES
||BEST MOBILE FEATURES
|MISSING the MARK
||MISSING the MARK
|3||National Bank Direct Brokerage||62%|
|5||TD Direct Investing||55%|
|8||CIBC Investor's Edge||41%|
|9||RBC Direct Investing||34%|
|11||Desjardins Online Brokerage||31%|
|5||TD Direct Investing||69%|
|6||RBC Direct Investing||68%|
|9||National Bank Direct Brokerage||59%|
|10||CIBC Investor's Edge||58%|
|11||Desjardins Online Brokerage||56%|
For the 7th straight year, MoneySense and Surviscor partnered to produce MoneySense's Canada's Best Canadian Online Brokerages review based on Surviscor's industry leading Canadian digital self-directed brokerage features, functionality and service data to support the conclusions.
CLICK on any firm for more detailed Surviscor analysis or on LEARN ABOUT ALL FIRMS if you would like to see any other brokerage firm review, or any Canadian bankiing firms.
The 2019 MoneySense winners are:
Top 3 OVERALL FIRMS
Best Overall Fees
Best User Experience (UX)
Best for trading ETFs
Best Market Data
Best Mobile Accessibility
Best Initial Impression
Best Customer Service*
*Primarily based on Surviscor's Service Level Assessment program that reviewed over 150 anonymous emails over the past month. Individual firm results can be found by choosing the firm from any Surviscor company page.
Digital release date: June 20, 2019
Service Level Rankings
Qtrade Investor is once again the leader in customer service amongst Canadian self-directed brokerage firms, as measured by the 2018 Surviscor Service Level Assessment review. The review, now in its 14th year, analyzed 154 service interactions per firm and over 2,200 industry enquiries in 2018.
|2||RBC Direct Investing||82%|
|5||Desjardins Online Brokerage||52%|
|6||TD Direct Investing||50%|
|8||CIBC Investor's Edge||30%|
|10||National Bank Direct Brokerage||20%|
|14||Laurentian Bank Discount Brokerage||4%|