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Top-Tier Firm

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Top-Tier Firm

Company Overview

Investing in Canada used to be expensive and intimidating, controlled by only a few financial institutions. That all changed when Questrade opened its doors in 1999. Founded on the idea that Canadians need a company that truly cares about their financial success and security, Questrade ushered in an era of low fees and even lower commissions.

Since then, Questrade has tirelessly challenged the status quo and grown into Canada’s leading non-bank online brokerage firm. By leveraging technology, Questrade has reduced costs, passed the savings on to Canadian investors, and equipped investors with essential trading tools to make confident decisions.

What's New

July 2017: donates 150,000 meals for Canada’s 150th birthday, to help Canadians in need.

May 2017: releases the new Questrade Mobile app, bringing the desktop investing experience to your mobile device.

March 2017: honoured as one of “Canada’s Best Managed Companies” for sixth consecutive year.

November 2016: launches new #AskToughQuestions campaign across Canada to encourage Canadians to ask tough questions about their money. Featured in The Globe and Mail, Hockey Night in Canada, and more.

December 2015: releases the browser-based Trading with Questrade platform. An all-in-one environment that lets you trade, research, and manage your account from anywhere with internet access.

April 2015: announces the myFamily program, a way for clients to lower their fees even further by linking their accounts with other Questrade clients’ accounts.

March 2015: lists six Smart ETFs on the Toronto Stock Exchange (TSX) through Questrade Wealth Management Inc.

November 2014: launches their low-cost, online investment service Questrade Portfolio IQ®, offering Canadians a professionally-managed portfolio with low fees for better returns.

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2018 Brokerage Review 2018 Mobile Brokerage Review
Score: 79% Score: 64%
Rank: 2nd Rank: 2nd
12 Firms Reviewed 11 Firms Reviewed
Surviscor Assessment:
Inital Experience
 Above Average
Service Experience
 Above Average
Mobile Experience
 Above Average
User Experience
 Above Average
Account Experience
 Above Average
Market Analysis Experience
 Average
Transactional Experience
 Above Average
Investing & Planning Experience
 Below Average
Cost of Services
 Average
Surviscor Assessment:
Inital Experience
 Above Average
User Experience
 Above Average
Account Experience
 Above Average
Market Analaysis Experience
 Above Average
Transactional Experience
 Above Average
Mobile Resources
 Above Average
Online Highlights

Questrade is a top online discount self-directed brokerage firm with a well-designed 'responsive' website that can be used on any device. Questrade remained the second ranked firm in Canada earning 1 category award along with a 6 sub-category honours in the 2018 review.

  • Strong website usability
  • Live Chat capabilities during market hours
  • Good ETF commission structure
Mobile Highlights
  • Progressive design
  • Improved account information
  • Multi-leg options trading
Drawbacks
  • Commission charges on ETF sales
  • ECN fees added on top of regular commissions to orders that remove liquidity to the market
Drawbacks
  • Some navigational confusion
  • Limited resources
  • Four straight years as a top three broker in the Globe and Mail’s annual online brokerage rankings
  • Top pick for Fees & Commissions in the MoneySense’s 2016 Canada’s Best Online Brokerages
  • Fastest-growing online brokerage in Canada by Investor Economics
  • 6th consecutive year as one of Canada’s Best Managed Companies
  • #1 brokerage for excellence in client account statements, awarded

Cost of Services
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Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
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Latest Ranking Report:
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