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Company Overview

Investing in Canada used to be expensive and intimidating, controlled by only a few financial institutions. That all changed when Questrade opened its doors in 1999. Founded on the idea that Canadians need a company that truly cares about their financial success and security, Questrade ushered in an era of low fees and even lower commissions.

Since then, Questrade has tirelessly challenged the status quo and grown into Canada’s leading non-bank online brokerage firm. By leveraging technology, Questrade has reduced costs, passed the savings on to Canadian investors, and equipped investors with essential trading tools to make confident decisions.

What's New

July 2017: donates 150,000 meals for Canada’s 150th birthday, to help Canadians in need.

May 2017: releases the new Questrade Mobile app, bringing the desktop investing experience to your mobile device.

March 2017: honoured as one of “Canada’s Best Managed Companies” for sixth consecutive year.

November 2016: launches new #AskToughQuestions campaign across Canada to encourage Canadians to ask tough questions about their money. Featured in The Globe and Mail, Hockey Night in Canada, and more.

December 2015: releases the browser-based Trading with Questrade platform. An all-in-one environment that lets you trade, research, and manage your account from anywhere with internet access.

April 2015: announces the myFamily program, a way for clients to lower their fees even further by linking their accounts with other Questrade clients’ accounts.

March 2015: lists six Smart ETFs on the Toronto Stock Exchange (TSX) through Questrade Wealth Management Inc.

November 2014: launches their low-cost, online investment service Questrade Portfolio IQ®, offering Canadians a professionally-managed portfolio with low fees for better returns.

2017 Online Brokerage Review 2017 Mobile Brokerage Review
Score: 79% Score: 66%
Rank: 2nd Rank: 2nd
11 Firms Reviewed 10 Firms Reviewed
Surviscor Assessment:
Website Design
Account Services
Market Information
Transaction Process
Website Resources
Service Level Assessment
Mobile Accessibility
Surviscor Assessment:
iPhone Grade
iPad Grade
Android Smartphone Grade
Android Tablet Grade
Online Highlights

Questrade is atop 3 online brokerage firm with a well-designed 'responsive' website that can be used on any device. Questrade remained a top Online Brokerage Firm in Canada earning 1 category award along with a 7 sub-category honours in the 2017 review.

  • Portfolio IQ - Managed ETF Portfolios
  • Various 'IQ' platforms
  • Strong website usability
  • Live Chat capabilities during market hours
  • Good ETF commission structure
Mobile Highlights
  • Progressive design
  • Detailed stock information
  • Multi-leg options trading
  • Commission charges on ETF sales
  • Service levels could improve
  • ECN fees added on top of regular commissions to orders that remove liquidity to the market
  • Some navigational confusion
  • Limited support resources
  • Four straight years as a top three broker in the Globe and Mail’s annual online brokerage rankings
  • Top pick for Fees & Commissions in the MoneySense’s 2016 Canada’s Best Online Brokerages
  • Fastest-growing online brokerage in Canada by Investor Economics
  • 6th consecutive year as one of Canada’s Best Managed Companies
  • #1 brokerage for excellence in client account statements, awarded

5 free trades

Use the offer code 5FREETRADES as a coupon on your application and you’ll get 5 free trades. Terms and conditions


1 month of free trades and advanced market data

Open and fund a new account with $25,000, and get a month of free trades and advanced market data. Learn more


FREE to transfer your account

Move your brokerage account with a minimum of CAD $25,000 to Questrade, and we’ll cover the transfer-out fee. Learn more


Client Contacts:

NEW ACCOUNTS: Toll free within Canada: 1.888.298.4515; From the U.S.: 1.416.227.6615; Outside Canada and U.S. (001) 416.227.9876

FOREX TRADING: Toll free within Canada: 1.866.980.9591; From t Service Hours:

NEW ACCOUNTS: (English, French, and Mandarin): Monday to Thursday, 8:30 am to 9:00 pm ET


Office Location:

Visit or mail Questrade: Questrade, Inc., North American Centre, 5700 Yonge Street, Ground Floor, Toronto, ON M2M 4K2

Monday to Friday, 9:00 am to 5:00 pm ET

LIVE CHAT: CLICK HERE  (Monday to Friday, 8:00 am to 8:00 pm ET)


Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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Latest Ranking Report:
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