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Virtual Brokers

Virtual Brokers Surviscor Review

Surviscor Assessment

ONLINE EXPERIENCE SERVICE EXPERIENCE MOBILE EXPERIENCE

Average Firm

Poor: May not respond

Average Firm

Virtual Brokers Message

Company Overview

Virtual Brokers, one of Canada’s top ranked online broker, provides trade execution services and products to accommodate various trading experience levels. With our innovative trading platforms, numerous research tools, and different types of commissions, we offer beginner investors to active traders the luxury of customization and confidence.

• Powerful Trading Platforms designed to deliver a best-in-class experience

• Extensive investment Research Center, powered by Morningstar, Recognia, Zacks, and 5i Research

• Pre- and after- market hours trading

• Low account balance minimum

• Ranked best online broker by The Globe and Mail in 2012, 2013, 2015 and 2016

Virtual Brokers has now accomplished more than 7 years of providing excellent trading services and products to our clients by providing superior, reliable and attentive service, sophisticated in-house technology and qualified staff.&a

What's New

**NEW Commission Structure!**

VIRTUAL BROKERS is offering new trading commissions. Now trade as for as little as $1.99!

  • 1¢/share (min $1.99/ticket, max $7.99/ticket)
  • $3.99/ticket flat (For clients who place over 150 trades/previous quarter)

Learn More

Looking for a new trading platform?

Check out our new trading platform, VB Wave.

This intermediate/advanced desktop trading platform provides plenty of functions and features for any online trader.

Learn More

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2018 Brokerage Review 2018 Mobile Brokerage Review
Score: 62% Score: 30%
Rank: 8th Rank: 9th
12 Firms Reviewed 11 Firms Reviewed
ONLINE PLATFORM REVIEW:

Virtual Brokers has not made a significant move in the Canadian Online discount self-directed brokerage rankings in a few years, earning 1 sub-category honours in the 2018 review.

Inital Experience
 Below Average
Service Experience
 Below Average
Mobile Experience
 Below Average
User Experience
 Average
Account Experience
 Average
Market Analysis Experience
 Average
Transactional Experience
 Average
Investing & Planning Experience
 Average
Cost of Services
 Average
MOBILE PLATFORM REVIEW:
Inital Experience
 Below Average
User Experience
 Below Average
Account Experience
 Below Average
Market Analaysis Experience
 Below Average
Transactional Experience
 Below Average
Mobile Resources
 Average
BEST ONLINE FEATURES
  • Video-based FAQ's
  • Aggressive ETF commission structure
  • Strong e-services
BEST MOBILE FEATURES
  • Good account information
  • Supporting responsive design
MISSING the MARK
  • Below average investor resources
  • Lack of non-secure service interaction options
MISSING the MARK
  • Pre-login information
  • No supporting resources

Awarded the "Best Cost of Sevices" amongst Canadian self-directed brokerages in 2016 by Surviscor.

Awarded the "Best Online Investment Broker" in Canada in 2012 by the Canadian Business Journal

Awarded "Best Online Broker" in 2012, 2013, 2015 and 2016 by the Globe and Mail and ranked #2 in 2011 and 2014


Cost of Services
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Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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