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Alterna Savings

Alterna Savings Surviscor Review

Surviscor Assessment

Online Experience Signal Customer Service Signal Mobile Experience Signal

Below Average Firm

Expect < 1 day

Below Average Firm


2018 Online Banking Review 2018 Mobile Banking Review
Score: 55% Score: 47.1%
Rank: 16th Rank: 18th
22 Firms Reviewed 21 Firms Reviewed
Surviscor Assessment:
Initial Experience
 Average
Service Experience
 Above Average
User Experience
 Below Average
Account Experience
 Below Average
Transactional Experience
 Below Average
Relationship Resources
 Below Average
Rates and Fees
 Below Average
Surviscor Assessment:
Initial Experience
 Below Average
User Experience
 Below Average
Account Experience
 Below Average
Transactional Experience
 Below Average
Relationship Resources
 Below Average Experience
Online Highlights
  • Account opening process does NOT involve a branch visit
  • Improved service responsiveness
Mobile Highlights
  • Tools and Calculators
Drawbacks
  • Poor user experience
  • Poor transactional capabilities
  • Lack of account resources
Drawbacks
  • Overall transactional experience
  • Overall user experience

Banking Rankings

RBC Royal Bank is the undisputed 2018 leader in online banking customer experience breaking the 2017 tie with Scotiabank. Past winner CIBC remains in 3rd while BMO Bank of Montreal moves into the top 5 placing 4th. Conexus Credit Union scored the highest amongst Canadian credit unions. 

1 RBC Royal Bank 91%
2 Scotiabank 87%
3 CIBC 81%
4 BMO Bank of Montreal 76%
5 Desjardins 74%
6 TD Canada Trust 73%
7 Tangerine 70%
8 National Bank of Canada 69%
9 Conexus Credit Union 65%
10 Simplii Financial 63%
11 Coast Capital Savings 62%
12 Meridian Credit Union 60%
13 ATB Financial 59%
14 HSBC 56%
15 Motive Financial 56%
16 Alterna Savings 55%
17 BlueShore Financial 55%
18 Vancity 53%
19 Alterna Bank 52%
20 EQ Bank 44%
21 Manulife Bank of Canada 36%
22 Laurentian Bank of Canada 36%

Scotiabank provides the best mobile banking experience in Canada as determined in the 2018 Surviscor Canadian Mobile Banking scorCard™, a comprehensive, objective annual assessment of mobile experiences at major Canadian banking institutions. Four new firms were added in 2018. CIBC, last year's winner, dropped to 2nd, while past winner National Bank dropped to 3rd.

CLICK HERE to WATCH the 2018 TV Announcement on BNN Bloomberg 

1 Scotiabank 88.5%
2 CIBC 84.6%
3 National Bank of Canada 78.7%
4 Desjardins 69.1%
5 RBC Royal Bank 69%
6 Tangerine 66.9%
7 Conexus Credit Union 62.2%
8 Simplii Financial 60.3%
9 BMO Bank of Montreal 59.1%
10 Coast Capital Savings 57.3%
11 ATB Financial 55.7%
12 Meridian Credit Union 55.1%
13 Alterna Bank 54.1%
14 Vancity 52.3%
15 TD Canada Trust 51.9%
16 BlueShore Financial 49.2%
17 Manulife Bank of Canada 47.3%
18 Alterna Savings 47.1%
19 EQ Bank 46.5%
20 Motive Financial 43.9%
21 HSBC 30.3%

Service Level Rankings

Assiniboine Credit Union is the the leader in customer service amongst Canadian banking firms, as measured by the 2018 Surviscor Service Level Assessment review. The review, now in its 14th year, analyzed 156 service interactions per firm and over 4,500 industry enquiries in 2018. Credit unions and independents stole the show without a major bank hitting the list until 12th place.

1 Assiniboine Credit Union 93%
2 Coast Capital Savings 86%
3 Servus Credit Union 84%
4 Affinity Credit Union 84%
5 Alterna Savings 76%
6 Conexus Credit Union 75%
7 Meridian Credit Union 75%
8 HSBC 71%
9 First Calgary Financial 65%
10 Vancity 63%
11 ICICI Bank 54%
12 BlueShore Financial 54%
13 Envision Financial 53%
14 Meridian Credit Union 51%
15 National Bank of Canada 51%
16 RBC Royal Bank 44%
17 Alterna Bank 41%
18 ATB Financial 40%
19 Steinbach Credit Union 31%
20 BMO Bank of Montreal 28%
21 EQ Bank 26%
22 Manulife Bank of Canada 21%
23 Pace Credit Union 21%
24 Laurentian Bank of Canada 16%
25 TD Canada Trust 16%
26 Tangerine 13%
27 Desjardins 10%



Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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