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Laurentian Bank of Canada

Laurentian Bank of Canada Surviscor Review

Surviscor Assessment


ONLINE EXPERIENCE
SERVICE EXPERIENCE
MOBILE EXPERIENCE

2019 Online Banking Review 2019 Mobile Banking Review
Score: 38% Score: 18%
Rank: 21st Rank: 22nd
22 Firms Reviewed 22 Firms Reviewed
ONLINE PLATFORM REVIEW:
Inital Experience
 Poor
User Experience
 Poor
Account Experience
 Poor
Transactional Experience
 Poor
Relationship Resources
 Poor
Rates & Fees
 Poor
MOBILE PLATFORM REVIEW:
Initial Experience
 Poor
User Experience
 Poor
Account Experience
 Poor
Transactional Experience
 Poor
Relationship Resources
 Poor
BEST ONLINE FEATURES
  • Industry worst experience - No highlights
BEST MOBILE FEATURES
  • None
MISSING the MARK
  • Site underperforms in all experience categories
  • Poor rates and fees
MISSING the MARK
  • Overall design and usability
  • Poor money movement processes
  • Product availability
  • Account experience

Banking Rankings

RBC Royal Bank is once again the undisputed leader in consumer - based online banking experience.Past winners Scotiabank and CIBC maintained their 2nd and 3rd place rankings from 2018. Desjardins scored the highest amongst Canadian co - operatives and credit unions.

Click WATCH to view the TV Interview on the Business News Network - BNN.

1 RBC Royal Bank 95%
2 Scotiabank 85%
3 CIBC 81%
4 BMO Bank of Montreal 77%
5 Desjardins 76%
6 TD Canada Trust 74%
7 Coast Capital Savings 72%
8 Conexus Credit Union 69%
9 National Bank of Canada 68%
10 Simplii Financial 67%
11 motusbank 65%
12 ATB Financial 62%
13 Meridian Credit Union 62%
14 HSBC 59%
15 Alterna Savings 57%
16 BlueShore Financial 57%
17 Motive Financial 55%
18 Vancity 53%
19 Alterna Bank 52%
20 EQ Bank 44%
21 Manulife Bank of Canada 41%
22 Laurentian Bank of Canada 38%

CIBC provides the best mobile banking experience in Canada as determined in the 2019 Surviscor Canadian Mobile Banking scorCard™.The biggest surprise in 2019 was the fall of last year's winner Scotiabank who fell from 1st to 11th after it introduced its new improved mobile platform. Tangerine improved into 2nd while RBC Royal Bank moved into the top 3 for the first time. Two new firms were added in 2019.

Click WATCH to view the 2019 Banking TV Interview on the Business News Network - BNN.

1 CIBC 92%
2 RBC Royal Bank 88%
3 Coast Capital Savings 79%
4 National Bank of Canada 79%
5 Desjardins 71%
6 BMO Bank of Montreal 68%
7 TD Canada Trust 68%
8 Simplii Financial 68%
9 Conexus Credit Union 67%
10 Scotiabank 66%
11 Meridian Credit Union 58%
12 motusbank 58%
13 ATB Financial 57%
14 Alterna Bank 55%
15 Vancity 54%
16 EQ Bank 52%
17 Manulife Bank of Canada 51%
18 BlueShore Financial 51%
19 Alterna Savings 48%
20 Motive Financial 43%
21 HSBC 33%
22 Laurentian Bank of Canada 18%

Service Level Rankings

Assiniboine Credit Union is the the leader in customer service amongst Canadian banking firms, as measured by the 2018 Surviscor Service Level Assessment review. The review, now in its 14th year, analyzed 156 service interactions per firm and over 4,500 industry enquiries in 2018. Credit unions and independents stole the show without a major bank hitting the list until 12th place.

1 Assiniboine Credit Union 93%
2 Coast Capital Savings 86%
3 Servus Credit Union 84%
4 Affinity Credit Union 84%
5 Alterna Savings 76%
6 Conexus Credit Union 75%
7 Meridian Credit Union 75%
8 HSBC 71%
9 First Calgary Financial 65%
10 Vancity 63%
11 ICICI Bank 54%
12 BlueShore Financial 54%
13 Envision Financial 53%
14 Meridian Credit Union 51%
15 National Bank of Canada 51%
16 RBC Royal Bank 44%
17 Alterna Bank 41%
18 ATB Financial 40%
19 Steinbach Credit Union 31%
20 BMO Bank of Montreal 28%
21 EQ Bank 26%
22 Manulife Bank of Canada 21%
23 Pace Credit Union 21%
24 Laurentian Bank of Canada 16%
25 TD Canada Trust 16%
26 Desjardins 10%



Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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Latest Ranking Report:
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