Canadian Online Banking Rankings
Surviscor Canadian Online Retail Banking Review
The Online Retail Banking Review was introduced in 2008 and explores a typical desktop-based online banking experience, including both the pre-login and login areas, that evaluates the online journey through each banking process and typical retail banking experience.
What we Measure and The Deep Dive that Differentiates.
# of Sub-Categories
The third step places the individual experiences into relevant sub-categories that are grouped according to the general activity performed by an online user. The sub-categories are then assigned weightings according to the importance the group of experiences contributes within its category.
# of Categories
The last step takes the sub-category items under review and rolls them up into the final industry ranking and individual scores. In most cases, the category weightings are defined by the industry firms once the review is complete which then forms the final online scores and rankings.
Online Banking Review - Experience Categories
The Online Retail Banking Review objective criteria is divided into five main categories, each weighted according to industry-defined importance, for an overall maximum score of 100.
Initial Experience - The Pre-Login
The category explores the services available through the pre-login online platform, available to both existing and prospective online banking customers.
Account Information Experience
Relationship Resources
User Experience
Transactional Experience
Our Latest ONLINE Banking Results
| 2019 Online Experience Rank | Firm Name | Peer Score | 2020 Mobile Experience Rank |
|---|---|---|---|
| 1 | RBC Royal Bank | 95 % | 3rd |
| 2 | Scotiabank | 85 % | 4th |
| 3 | CIBC | 81 % | T-1st |
| 4 | BMO Bank of Montreal | 77 % | 10th |
| 5 | Desjardins | 76 % | 8th |
| 6 | TD Canada Trust | 74 % | 7th |
| 7 | Coast Capital Savings | 71 % | 5th |
| 8 | Tangerine | 71 % | T-1st |
| 9 | Conexus Credit Union | 69 % | 11th |
| 10 | National Bank of Canada | 68 % | 6th |
| 11 | Simplii Financial | 67 % | 9th |
| 12 | motusbank | 65 % | 13th |
| T-13 | ATB Financial | 62 % | 14th |
| T-13 | Meridian Credit Union | 62 % | 12th |
| 15 | HSBC Canada | 59 % | 23rd |
| T-16 | Alterna Savings | 57 % | 19th |
| T-16 | Blueshore Financial | 57 % | 18th |
| 18 | Motive Financial | 55 % | 20th |
| 19 | Vancity | 53 % | 15th |
| 20 | Alterna Bank | 52 % | 21st |
| 21 | EQ Bank | 44 % | 16th |
| 22 | Manulife Bank of Canada | 41 % | 17th |
| 23 | Laurentian Bank of Canada | 38 % | 24th |
Banking Firms We Reviewed
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