The Mobile Retail Banking Review was introduced in 2013. The review explores a typical mobile device-based retail consumer banking experience, including both the pre-login and login areas, that evaluates the mobile journey through each retail consumer banking process and typical retail consumer banking experience.
The third step places the individual experiences into relevant sub-categories that are grouped according to the general activity performed by a mobile user. The sub-categories are then assigned weightings according to the importance the group of experiences contributes within its category.
The last step takes the sub-category items under review and rolls them up into the final industry ranking and individual scores. In most cases, the category weightings are defined by the industry firms once the review is complete which then forms the final mobile scores and rankings.
|2020 Mobile Experience Rank||Firm Name||Peer Score||2020 Online Experience Rank|
|3||RBC Royal Bank||87 %||1st|
|5||Coast Capital Savings||78 %||7th|
|6||National Bank of Canada||77 %||8th|
|7||TD Canada Trust||76 %||5th|
|9||Simplii Financial||69 %||11th|
|10||BMO Bank of Montreal||66 %||4th|
|11||Conexus Credit Union||65 %||10th|
|12||Meridian Credit Union||59 %||T-12th|
|14||ATB Financial||55 %||T-12th|
|16||EQ Bank||52 %||23rd|
|T-17||Manulife Bank of Canada||49 %||25th|
|T-17||Blueshore Financial||49 %||T-16th|
|19||Alterna Savings||48 %||T-16th|
|20||Motive Financial||46 %||19th|
|21||Alterna Bank||40 %||T-20th|
|22||Servus Credit Union New Firm||35 %||T-20th|
|23||HSBC Canada||34 %||15th|
|24||Laurentian Bank of Canada||17 %||24th|
Have you ever really wondered why you BANK where you bank? #MyParentsToldMeTo
Or why you INVEST where you invest? #ItsMyBank
Take the #1MinuteChallenge and try our scorChoice Personalized Validation and Selection tool to simplify your quest for the right firm that suits your needs and personality.
It's time to find out if They Have What it Takes. #DoTheyDeserveMe
BNN Bloomberg's Jon Erlichman and Glenn LaCoste discuss the sustainability of $0 commissions in Canada and why novice investors should be careful.WATCH the Segment
BNN Bloomberg's Greg Bonnell and Glenn LaCoste discuss Surviscor's most recent financial services service level rankings and overall concerns for consumers.WATCH the Segment
BNN Bloomberg's Greg Bonnell and Surviscor's Glenn LaCoste discuss US brokerage firm consolidation and the possibility of $0 trades into the Canadian market.WATCH the Segment
BNN Bloomberg's Greg Bonnell and Surviscor's Glenn LaCoste discuss how U.S.-based Charles Schwab's decision to reduce retail commissions to $0 should not affect Canadians in the near future.WATCH the Segment
BNN Bloomberg's Greg Bonnell and Surviscor's Glenn LaCoste discuss which Canadian banking firms are offering the best online banking experience and how Canadian's should ensure they choose the best banking alternative.WATCH the Segment
BNN Bloomberg's Amber Kanwar and Jon Erlichman and Surviscor's Glenn LaCoste discuss how Investors should approach choosing online brokerage platforms as part of BNN's Your Money Month.WATCH the Segment