Canadian Digital Banking Rankings

Surviscor Canadian Retail Banking Review

The Digital Retail Banking Review will be introduced in 2020 as a compilation of all the individual Surviscor retail banking reviews. The review provides a consolidated holistic view of a complete retail banking experience.

What we Measure and The Deep Dive that Differentiates.

# of Questions

The questions form the basis for each analysis and represent the lowest level of features surrounding the functionality under each review. Binary questions are used to replicate the various actions an actual Banking Customer would perform when using a digital platform.

# of Criteria

The criteria represent the various sub-categories in each of the four reviews to form the ‘experiences’ or usability encountered by a Banking Customer on a digital platform.

# of Sub-Categories

The sub-categories represent the various categories in each of the four reviews and are assigned weightings according to the importance the group of experiences contributes within its category.

# of Categories

The categories are the completed individual Surviscor Banking Experience Reviews, each weighted according to industry-defined importance to a COMPLETE Consumer Banking digital journey.

Digital Banking Review - Experience Categories

The Digital Retail Banking Review categories represent the individual Surviscor Experience Reviews, each weighted according to industry-defined importance, for an overall maximum score of 100.

Online Platform Experience

The online banking category explores a typical digital banking experience, including both the pre-login and login areas.

12-month Service Experience

Mobile Platform Experience

Banking Rates and Fees Experience

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