Servus Credit Union Review

OVERALL EXPERIENCE

Rank: 21

e-SERVICE EXPECTATION

Hours to Respond: 33

  What We Like

  • Looking to improve digital experiences

  What We Do Not Like

  • Bare-bones digital banking experiences
  • Digital transactional experiences
  • Basic account information
  • Non-competitive mortgage and GIC rates
  • Non-competitive TFSA interest

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 19

Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 24

Opening an Account
Product Availability
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 4

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 24

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

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