Servus Credit Union Review

OVERALL EXPERIENCE

Rank: 16

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: 18

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Looking to improve digital experiences

  What We Do Not Like

  • Bare-bones digital banking experiences
  • Digital transactional experiences
  • Basic account information
  • Non-competitive mortgage rates
  • Non-competitive TFSA and RRSP interest

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 19


Becoming a Customer
Products and Services
Account Services

MOBILE EXPERIENCE

Rank: 23


Account Information
Interac Money Transfers
Educational Resources

SERVICE EXPERIENCE

Rank: 8


Customer Resources
Average Response Time
Mondays

FEES EXPERIENCE

Rank: 16


Savings Accounts
TFSA Interest
Mortgage Interest

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