RBC Royal Bank Review

OVERALL EXPERIENCE

Rank: 7

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: No Service

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Best Online Banking experience
  • Mobile platform money bill payments
  • Mobile platform card management
  • Ability to analyze spending
  • Number of online platform education

  What We Do Not Like

  • Desktop login requires phone access
  • Pre-login social media and phone contact only
  • Account notifications
  • Non-competitive long-term GIC and TFSA savings rates
  • Poor account rates and fees

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 1


Public Site Resources
Customization Experience
Account Notifications

MOBILE EXPERIENCE

Rank: 5


Initial Experience
Products and Services
Account Management

SERVICE EXPERIENCE

Rank: 16


New Customer Resources
Desktop Resources
NO NON-SOCIAL SERVICE - Daily Responsiveness

FEES EXPERIENCE

Rank: 20


Unlimited Chequing Account
TFSA Interest
Mortgage Interest

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