PC Financial Review

OVERALL EXPERIENCE

Rank: 24

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: Not Rated

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Digital card management
  • Earn points sharing with friends
  • Easy account opening

  What We Do Not Like

  • Basic and limited digital platforms
  • Lack of account information depth
  • Transactional experiences
  • Can’t use DEBIT card at non-Mastercard vendors
  • No GICs, Registered or Chequing accounts

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 21


Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: Not Rated


NOT RATED - Opening an Account
NOT RATED - Products and Services
NOT RATED - Account Services

SERVICE EXPERIENCE

Rank: 28


New Customer Resources
Customer Resources
NO NON-SOCIAL SERVICE - Daily Responsiveness

FEES EXPERIENCE

Rank: 23


Chequing Accounts
Registered Accounts
Mortgage Interest

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