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PC Financial Review

OVERALL EXPERIENCE

Rank: Not Rated

SERVICE EXPECTATION

Hours to Respond: Not Rated

  What We Like

  • Digital card management
  • Earn points sharing with friends
  • Easy account opening

  What We Do Not Like

  • Basic and limited digital platforms
  • Lack of account information depth
  • Transactional experiences
  • Can’t use DEBIT card at non-Mastercard vendors
  • No GICs, Mortgages or Chequing accounts

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 22

Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: Not Rated

NOT RATED - Opening an Account
NOT RATED - Product Availability
NOT RATED - Account Management
NOT RATED - Fund Transfers
NOT RATED - Account Services

SERVICE EXPERIENCE

Rank: 30

NOT RATED - Mondays
NOT RATED - Tuesdays
NOT RATED - Wednesdays
NOT RATED - Thursdays
NOT RATED - Fridays

FEES EXPERIENCE

Rank: 19

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

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Surviscor Between The Lines Blog
Service Experience Review

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Surviscor is a proven North American leader in the analysis and ranking of Canadian digital customer experiences provided by service firms. The differentiating factor is that Surviscor reviews are based on information integrity with non-biased and accurate evaluations of individual firms and industry offerings meant to correctly educate consumers to navigate the vast sea of consumer choices.

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