motusbank Review

OVERALL EXPERIENCE

Rank: 20

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: 61

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Best consumer banking rates & fees
  • Me-to-Me transfers
  • Multi-transfer payments
  • e-activate inactive accounts
  • Account notifications

  What We Do Not Like

  • 40-hour service response for a virtual bank?
  • Mobile platform account information
  • Educational resources
  • Limited digital navigation designs

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 11


Account Information
Bill Payments
Account Notifications

MOBILE EXPERIENCE

Rank: 10


Account Documentation
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 18


New Customer Interaction Resources
Average Response Time
Thursdays

FEES EXPERIENCE

Rank: 1


Chequing Accounts - Unlimited
Savings Accounts
RRSP Interest

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