Manulife Bank of Canada Review

OVERALL EXPERIENCE

Rank: 17

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: 67

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • ManuOne mortgage product
  • All-in-one account
  • Mobile platform navigational design
  • Competitive GIC rates
  • Competitive TFSA interest

  What We Do Not Like

  • Non-customer 53-hour service responsiveness
  • Digital platforms lack sophistication
  • Non-competitive account rates and fees
  • Digital transactional experiences
  • Lack of digital platform extras

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 24


Becoming a Customer
Account Information
Account Services

MOBILE EXPERIENCE

Rank: 20


Products and Services
Account Management
Educational Resourcess

SERVICE EXPERIENCE

Rank: 20


Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 4


Savings Accounts
TFSA Savings Account
Mortgages

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