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Laurentian Bank of Canada Review

OVERALL EXPERIENCE

Rank: 24

SERVICE EXPECTATION

Hours to Respond: 48

  What We Like

  • Mobile platform transaction filtering
  • Finally re-designed digital platforms

  What We Do Not Like

  • New platform launches under-delivered
  • Non-customer 57-hour service responsiveness
  • New online platform lacks sophistication
  • Weak mobile-based platform
  • Non-competitive account, mortgage and GIC rates

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 24

Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 22

Opening an Account
Product Availability
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 9

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 23

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

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Service Experience Review

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Surviscor is a proven North American leader in the analysis and ranking of Canadian digital customer experiences provided by service firms. The differentiating factor is that Surviscor reviews are based on information integrity with non-biased and accurate evaluations of individual firms and industry offerings meant to correctly educate consumers to navigate the vast sea of consumer choices.

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