Laurentian Bank of Canada Review

OVERALL EXPERIENCE

Rank: 24

e-SERVICE EXPECTATION

Hours to Respond: 48

  What We Like

  • Mobile platform transaction filtering
  • Finally re-designed digital platforms

  What We Do Not Like

  • New platform launches under-delivered
  • Non-customer 57-hour service responsiveness
  • New online platform lacks sophistication
  • Weak mobile-based platform
  • Non-competitive account, mortgage and GIC rates

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 24

Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 22

Opening an Account
Product Availability
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 9

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 8

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

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