Laurentian Bank of Canada Review

OVERALL EXPERIENCE

Rank: 19

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: 65

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Mobile platform transaction filtering
  • Some re-designed digital features

  What We Do Not Like

  • New platform launches under-delivered
  • Non-customer 65-hour service responsiveness
  • New online platform lacks sophistication
  • Weak mobile-based platform
  • Non-competitive chequing accounts

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 24


Account Information
Account Management
Tools and Calculators

MOBILE EXPERIENCE

Rank: 22


Products and Services
Interac Transactions
Mobile Resources

SERVICE EXPERIENCE

Rank: 24


New Customer Interaction Resources
Average Response Time
Tuesdays

FEES EXPERIENCE

Rank: 17


Chequing Accounts - Unlimited
Savings Accounts
TFSA Interest

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