Laurentian Bank of Canada Review
OVERALL EXPERIENCE
Rank: 24
SERVICE EXPECTATION
Hours to Respond: 48
What We Like
- Mobile platform transaction filtering
- Finally re-designed digital platforms
What We Do Not Like
- New platform launches under-delivered
- Non-customer 57-hour service responsiveness
- New online platform lacks sophistication
- Weak mobile-based platform
- Non-competitive account, mortgage and GIC rates
The Pillars of an Overall Experience
DESKTOP EXPERIENCE
Rank: 24
MOBILE EXPERIENCE
Rank: 22
SERVICE EXPERIENCE
Rank: 9
FEES EXPERIENCE
Rank: 23
