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Envision Financial Review

OVERALL EXPERIENCE

Rank: No Current Score

SERVICE EXPECTATION

Hours to Respond: 25

  What We Like

  • Digital platforms not reviewed
  • Above-average non-customer responsiveness

  What We Do Not Like

  • Non-customer 26-hour service responsiveness
  • Executives ignore participation requests

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: Not Rated

NOT RATED - Public Site Resources
NOT RATED - Product Availability
NOT RATED - Account Management
NOT RATED - Interac Money Transfers
NOT RATED - Tools and Calculators

MOBILE EXPERIENCE

Rank: Not Rated

NOT RATED - Opening an Account
NOT RATED - Product Availability
NOT RATED - Account Management
NOT RATED - Fund Transfers
NOT RATED - Account Services

SERVICE EXPERIENCE

Rank: 5

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: Not Rated

NOT RATED - Chequing Accounts - Unlimited
NOT RATED - Savings Accounts - Interest
NOT RATED - TFSA Interest
NOT RATED - GICs - Long-term Rates
NOT RATED - Fixed Closed Mortgage Rates

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Service Experience Review

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Surviscor is a proven North American leader in the analysis and ranking of Canadian digital customer experiences provided by service firms. The differentiating factor is that Surviscor reviews are based on information integrity with non-biased and accurate evaluations of individual firms and industry offerings meant to correctly educate consumers to navigate the vast sea of consumer choices.

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