Envision Financial Review

OVERALL EXPERIENCE

Rank: No Current Score

e-SERVICE EXPECTATION

Hours to Respond: 25

  What We Like

  • Digital platforms not reviewed
  • Above-average non-customer responsiveness

  What We Do Not Like

  • Non-customer 26-hour service responsiveness
  • Executives ignore participation requests

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: Not Rated

NOT RATED - Public Site Resources
NOT RATED - Product Availability
NOT RATED - Account Management
NOT RATED - Interac Money Transfers
NOT RATED - Tools and Calculators

MOBILE EXPERIENCE

Rank: Not Rated

NOT RATED - Opening an Account
NOT RATED - Product Availability
NOT RATED - Account Management
NOT RATED - Fund Transfers
NOT RATED - Account Services

SERVICE EXPERIENCE

Rank: 5

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: Not Rated

NOT RATED - Chequing Accounts - Unlimited
NOT RATED - Savings Accounts - Interest
NOT RATED - TFSA Interest
NOT RATED - GICs - Long-term Rates
NOT RATED - Fixed Closed Mortgage Rates

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