Coast Capital Savings Review

OVERALL EXPERIENCE

Rank: 4

e-SERVICE EXPECTATION

Hours to Respond: 61

  What We Like

  • #1 Credit Union - Mobile Banking Experience
  • #2 Credit Union - Online Banking Experience
  • Ability to set favourite transactions
  • Money manager account analysis
  • Debit card management

  What We Do Not Like

  • Poor non-customer 46-hour service responsiveness
  • Online account services
  • Digital platforms navigational structures
  • Non-competitive TFSA interest

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 9

Public Site Resources
Products and Services
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 6

Opening an Account
Products and Services
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 10

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 7

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

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