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OVERALL EXPERIENCE
Rank: 4
e-SERVICE EXPECTATION
Hours to Respond: 61
  What We Like
#1 Credit Union - Mobile Banking Experience
#2 Credit Union - Online Banking Experience
Ability to set favourite transactions
Money manager account analysis
Debit card management
  What We Do Not Like
Poor non-customer 46-hour service responsiveness
Online account services
Digital platforms navigational structures
Non-competitive TFSA interest
The Pillars of an Overall Experience
DESKTOP EXPERIENCE
Rank: 9
Public Site Resources
Products and Services
Account Management
Interac Money Transfers
Tools and Calculators
MOBILE EXPERIENCE
Rank: 6
Opening an Account
Products and Services
Account Management
Fund Transfers
Account Services
SERVICE EXPERIENCE
Rank: 10
Mondays
Tuesdays
Wednesdays
Thursdays
Fridays
FEES EXPERIENCE
Rank: 7
Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates
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CONSUMER BANKING REVIEWS
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