CIBC Review

OVERALL EXPERIENCE

Rank: 8

SERVICE EXPECTATION

Hours to Respond: No Service

The Pillars of an Overall Experience

ONLINE PLATFORM

Rank: 3

Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 1

Opening an Account
Product Availability
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 17

NO NON-SOCIAL SERVICE - Mondays
NO NON-SOCIAL SERVICE - Tuesdays
NO NON-SOCIAL SERVICE - Wednesdays
NO NON-SOCIAL SERVICE - Thursdays
NO NON-SOCIAL SERVICE - Fridays

FEES EXPERIENCE

Rank: 25

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

  What We Like

  • Account opening
  • Supporting resources
  • #1 Mobile Banking Platform

  What We Do Not Like

  • Social media or phone contact only
  • Non-competitive Mortgage rates
  • Non-competitive GIC rates

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