CIBC Review

OVERALL EXPERIENCE

Rank: 7

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: No Non-Social Methods

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Best Mobile Banking experience
  • Account opening process
  • Supporting resources
  • Account notifications
  • Pre-login experience

  What We Do Not Like

  • Pre-login social media and phone contact only
  • Money transfer processes could improve
  • Little customization features
  • Non-competitive mortgage, GIC and TFSA rates

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 2


Products and Services
Account Management
Tools and Calculators

MOBILE EXPERIENCE

Rank: 1


Opening an Account
Navigational Design
Educational Resources

SERVICE EXPERIENCE

Rank: 7


New Customer Resources
Mobile Interaction Resources
NO NON-SOCIAL SERVICE - Daily Responsiveness

FEES EXPERIENCE

Rank: 21


Unlimited Transactions
Savings Accounts
TFSA Interest

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