CIBC Review

OVERALL EXPERIENCE

Rank: 8

e-SERVICE EXPECTATION

Hours to Respond: No Non-Social Methods

  What We Like

  • Best Mobile Banking experience
  • Account opening process
  • Supporting resources
  • Account notifications
  • Pre-login experience

  What We Do Not Like

  • Pre-login social media and phone contact only
  • Online platform – Older processes
  • Money transfer processes
  • Customization features
  • Non-competitive mortgage, GIC and TFSA rates

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 2

Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 1

Opening an Account
Product Availability
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 14

NO NON-SOCIAL SERVICE - Mondays
NO NON-SOCIAL SERVICE - Tuesdays
NO NON-SOCIAL SERVICE - Wednesdays
NO NON-SOCIAL SERVICE - Thursdays
NO NON-SOCIAL SERVICE - Fridays

FEES EXPERIENCE

Rank: 25

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

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