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OVERALL EXPERIENCE
Rank: 8
SERVICE EXPECTATION
Hours to Respond: No Service
The Experiences
DESKTOP EXPERIENCE
Rank: 2
Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators
MOBILE EXPERIENCE
Rank: 1
Opening an Account
Product Availability
Account Management
Fund Transfers
Account Services
SERVICE EXPERIENCE
Rank: 14
NO NON-SOCIAL SERVICE - Mondays
NO NON-SOCIAL SERVICE - Tuesdays
NO NON-SOCIAL SERVICE - Wednesdays
NO NON-SOCIAL SERVICE - Thursdays
NO NON-SOCIAL SERVICE - Fridays
FEES EXPERIENCE
Rank: 25
Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates
  What We Like
Best Mobile Banking experience
Account opening process
Supporting resources
Account notifications
Pre-login experience
  What We Do Not Like
Pre-login social media and phone contact only
Online platform – Older processes
Money transfer processes
Customization features
Non-competitive mortgage, GIC and TFSA rates
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