BMO Bank of Montreal Review

OVERALL EXPERIENCE

Rank: 11

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: No Service

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Digital appointment bookings
  • Online account opening process
  • Refreshed look and feel platforms
  • PowerSwitch resource
  • QuickPay email bill payments

  What We Do Not Like

  • Pre-login social media and phone contact only
  • New online platform lacks sophistication
  • Mobile platform Interac transfers
  • Lack of Secure area resources
  • Non-competitive account, mortgage and GIC rates

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 3


Interac Money Transfers
Account Services
Educational Resources

MOBILE EXPERIENCE

Rank: 9


Becoming a Customer
Navigational Design
Account Services

SERVICE EXPERIENCE

Rank: 10


New Customer Mobile Resources
Desktop Resources
NO NON-SOCIAL SERVICE - Daily Responsiveness

FEES EXPERIENCE

Rank: 19


Unlimited Transactions
Savings Accounts
RRSP Interest

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