BlueShore Financial Review

OVERALL EXPERIENCE

Rank: 20

e-SERVICE EXPECTATION

Hours to Respond: 111

  What We Like

  • Average educational resources

  What We Do Not Like

  • Non-customer 109-hour service responsiveness
  • Seldom see real platform changes
  • Transactional experiences
  • Limited account information
  • Non-competitive mortgage and GIC rates

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 17

Public Site Resources
Products and Services
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 19

Opening an Account
Products and Services
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 28

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 19

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

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