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OVERALL EXPERIENCE
Rank: 20
SERVICE EXPECTATION
Hours to Respond: 111
The Experiences
DESKTOP EXPERIENCE
Rank: 13
Public Site Resources
Product Availability
Account Management
Interac Money Transfers
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MOBILE EXPERIENCE
Rank: 17
Opening an Account
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SERVICE EXPERIENCE
Rank: 28
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FEES EXPERIENCE
Rank: 10
Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates
  What We Like
Average educational resources
  What We Do Not Like
Non-customer 109-hour service responsiveness
Seldom see real platform changes
Transactional experiences
Limited account information
Non-competitive mortgage and GIC rates
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