BlueShore Financial Review

OVERALL EXPERIENCE

Rank: 20

SERVICE EXPECTATION

Hours to Respond: 109

The Pillars of an Overall Experience

ONLINE PLATFORM

Rank: 13

Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 17

Opening an Account
Product Availability
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 25

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 10

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

  What We Like

  • Average educational resources

  What We Do Not Like

  • Non-customer 109-hour service responsiveness
  • Seldom see real platform changes
  • Transactional experiences
  • Limited account information
  • Non-competitive mortgage and GIC rates

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