ATB Financial Review

OVERALL EXPERIENCE

Rank: 15

SERVICE EXPECTATION

Hours to Respond: 35

The Pillars of an Overall Experience

ONLINE PLATFORM

Rank: 12

Public Site Resources
Product Availability
Account Management
Interac Money Transfers
Tools and Calculators

MOBILE EXPERIENCE

Rank: 14

Opening an Account
Product Availability
Account Management
Fund Transfers
Account Services

SERVICE EXPERIENCE

Rank: 14

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 10

Chequing Accounts - Unlimited
Savings Accounts - Interest
TFSA Interest
GICs - Long-term Rates
Fixed Closed Mortgage Rates

  What We Like

  • ATB Track-It
  • Attempted a mobile re-design

  What We Do Not Like

  • Removal of e-contact methods
  • Social media or phone contact only
  • New mobile re-design - Similar industry ranking

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