Surviscor Assessment and Results

ATB Financial
Surviscor Assessment and Review

EXPERIENCE Scores and Rankings

DIGITAL EXPERIENCE

Rank: Coming Soon

ONLINE EXPERIENCE

Rank: 13

MOBILE EXPERIENCE

Rank: 14

SERVICE EXPERIENCE

Rank: 20

SERVICE EXPECTATION

Hours to Respond: 84

FEES EXPECTATION

Rank: 13

What We Think of Firm Experiences

  What We Like

  • ATB Track-It
  • Mortgage rates

  What We Do Not Like

  • Removal of e-contact methods
  • Social media or phone contact only
  • Digital platforms

Sub-Category Experience Scores

Online Experience

Public Site Resources
Navigational Design
Relationship Resources
Interac Money Transfers
Tools and Calculators

Mobile Experience

Opening an Account
Navigational Design
Account Management
Cheque Deposits
Account Services

Service Experience

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

Rates and Fees

Savings Accounts
TFSA Deposit Account
GIC/Term Investment
Mortgage Interest
Everyday Fees

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