ATB Financial Review

OVERALL EXPERIENCE

Rank: 14

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: 57

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Track-It account analysis
  • Tutorials for online platform usage
  • Depth of account information
  • Ability to e-redeem award balances

  What We Do Not Like

  • Non-customer 55-hour service responsiveness
  • New platform launches under-delivered
  • New online platform lacks sophistication
  • Non-competitive GIC rates
  • Lack of secure area resources

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 14


Account Management
Account Documentation
Investing Experience

MOBILE EXPERIENCE

Rank: 14


Products and Services
Interac Transfers
Account Services

SERVICE EXPERIENCE

Rank: 26


New Customer Resources
Service Standards
Mondays

FEES EXPERIENCE

Rank: 14


Savings Accounts
TFSA Interest
Mortgage Interest

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