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OVERALL EXPERIENCE
Rank: 15
SERVICE EXPECTATION
Hours to Respond: 56
The Experiences
DESKTOP EXPERIENCE
Rank: 13
Public Site Resources
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Interac Money Transfers
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MOBILE EXPERIENCE
Rank: 14
Opening an Account
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SERVICE EXPERIENCE
Rank: 22
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FEES EXPERIENCE
Rank: 10
Chequing Accounts - Unlimited
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GICs - Long-term Rates
Fixed Closed Mortgage Rates
  What We Like
Track-It account analysis
Tutorials for online platform usage
Depth of account information
Ability to e-redeem award balances
  What We Do Not Like
Non-customer 55-hour service responsiveness
New platform launches under-delivered
New online platform lacks sophistication
Non-competitive GIC rates
Lack of secure area resources
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