Consumer Banking scorCard Reviews

Surviscor has been analyzing the Canadian Retail Banking industry since 2008 and is known for the most comprehensive and unbiased reviews in North America.

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Best Digital Banks
COMING SOON

Explore our rankings of the COMPLETE non-branch Banking EXPERIENCE.

Online Banking Experience

Explore our rankings of the traditional Banking DESKTOP EXPERIENCE.

Mobile Banking Experience

Explore our rankings of the phone-based banking MOBILE EXPERIENCE.

Customer Service Experience

Explore the GOOD, the BAD and the UGLY of CURRENT banks and credit unions SERVICE LEVELs.

Credit Union
Review
COMING SOON

Explore the most recent Surviscor-lead BEST CREDIT UNIONS in CANADA analysis.

Rates and Fees Experience

Explore the world of banking RATES and FEES amongst Canadian banks and credit unions.
A Surviscor Personalized Validation and Selection Tool for Consumer retail bankers to find the best firm that suits their individual needs

Annual Reviews - Typical Timelines

  • Customer Service Experience

    January

  • Rates & Fees Experience

    February

  • Mobile Banking Experience

    August

  • Online Banking Experience

    October
  • COMING SOON

    Best Digital Banking Firms

    Spring
  • COMING SOON

    Credit Union Review

    TBD

Consumer Banking Firms We Review

SELECT a firm to VIEW a complete analysis including Surviscor's Likes and Dislikes.


Our History is our Experience. Our Experience is our Strength

The Year
We Started

Surviscor Banking was established in 2008 to provide Canadians with annual rankings that target an individual's banking EXPERIENCE and journey.

# of Surviscor-lead
Annual Reviews

We produce 5 independent Canadian banking reviews throughout a calendar year covering key relationship experiences.

# of Banking Firms Reviewed

The Surviscor reviews are the most comprehensive one-on-one analysis in Canada and include big banks, credit unions, independent banks and branchless 'virtual' banks.

# of Biased
Editorial Results

Surviscor prides itself on its objective analysis and independence from editorial bias. All firms are reviewed equally regardless of any marketing or sponsorships agreement.

Frequently Asked Questions

At Surviscor we are committed to full disclosure and transparency regarding our business practices and our partnerships.

Industry Firms (4)

All major firms are considered for inclusion in each Surviscor review.

How are the firms determined?
Surviscor is responsible for selecting the firms to be reviewed based on industry importance and access to account information.
Do the firms pay to be in the reviews?
No. Unlike most other reviews, Surviscor reviews are not pay-for-play allowing consumers to trust that the key firms were included in each review.
Do the firms participate in the review?
Each firm is approached to participate through questionnaires and in-person reviews. Not all firms co-operate in the process.
Can a firm choose NOT to be in a review?
No. Many firms would love to be excluded but Surviscor includes as many as possible to ensure the results are relevant and indicative of the industry experience.

scorCard Methodology (4)

All scorCards™ are divided into key measurement categories, each containing sub-categories of multiple objective criteria. Each category is weighted according to their industry-defined importance, and each company is provided with a category ranking and overall ranking.

Is the review a consumer survey?
No. At the present time none of the reviews involve consumer-based interaction.
Who performs the reviews?
Each firm is individually evaluated by Surviscor staff and partners using a simulated-usage approach.
Who determines the category weightings?
The categories are weighted according to industry-defined importance by participating firms.
Who determines the sub-category weightings?
The sub-categories are established by Surviscor staff and partners.