Canadian Retail Banking Reviews

Surviscor Canadian Retail Banking Reviews

Surviscor has been analyzing the Canadian Retail Banking industry since 2008 and is known for the most comprehensive and unbiased reviews in North America.

Our History is our Experience. Our Experience is our Strength

The Year
We Started

Surviscor Banking was established in 2008 to provide Canadians with annual rankings that target an individual's banking EXPERIENCE and journey.

# of Surviscor-lead
Annual Reviews

We produce 5 independent Canadian banking reviews throughout a calendar year covering key relationship experiences.

# of Banking Firms Reviewed

The Surviscor reviews are the most comprehensive one-on-one analysis in Canada and include big banks, credit unions, independent banks and branchless 'virtual' banks.

# of Biased
Editorial Results

Surviscor prides itself on its objective analysis and independence from editorial bias. All firms are reviewed equally regardless of any marketing or sponsorships agreement.

Surviscor Banking scorCards


Digital Banking Experience
COMING SOON

Explore our rankings of the COMPLETE non-branch Banking EXPERIENCE.

Online Banking Experience

Explore our rankings of the traditional Banking DESKTOP EXPERIENCE.

Mobile Banking Experience

Explore our rankings of the phone-based banking MOBILE EXPERIENCE.

Customer Service Experience

Explore the GOOD, the BAD and the UGLY of CURRENT banks and credit unions SERVICE LEVELs.

Credit Union
Review
COMING SOON

Explore the most recent Surviscor-lead BEST CREDIT UNIONS in CANADA analysis.

Cost of Services
Experience


COMING SOON

Explore the world of banking FEES and RATES amongst Canadian banks and credit unions.

Annual Reviews - Typical Timelines

  • Customer Service Experience

    January

  • Mobile Banking Experience

    August

  • Online Banking Experience

    November
  • COMING In 2022

    Cost of Services Experience

    January / February
  • COMING In 2022

    Complete Digital Banking Experience

    February / March
  • COMING In 2022

    Credit Union Review

    TBD

Banking Firms We Reviewed

Recent Surviscor Press Coverage

Aug 23, 2021

BNN Bloomberg:
Canada's first "TRUE" $0 Equity Commissions Firm

BNN Bloomberg's Greg Bonnell and Glenn LaCoste discuss National Bank Direct Brokerage becoming Canada's first 'no-restriction' $0 equity commission firm.

WATCH the Segment
May 11, 2021

BNN Bloomberg:
Surviscor 2021 Brokerage Fees Review

BNN Bloomberg's Jon Erlichman and Glenn LaCoste discuss Surviscor's newest analysis of Commissions and Fees in the Canadian self-directed online brokerage industry.

WATCH the Segment
Jan 23, 2020

BNN Bloomberg:
The BEST and WORST Customer Service Firms

BNN Bloomberg's Greg Bonnell and Glenn LaCoste discuss Surviscor's most recent financial services service level rankings and overall concerns for consumers.

WATCH the Segment
Nov 22, 2019

BNN Bloomberg:
Analyzing Online Brokerage Fees and US Consolidation

BNN Bloomberg's Greg Bonnell and Surviscor's Glenn LaCoste discuss US brokerage firm consolidation and the possibility of $0 trades into the Canadian market.

WATCH the Segment
Oct 1, 2019

BNN Bloomberg:
What does $0 commissions in the U.S. mean for Canadians

BNN Bloomberg's Greg Bonnell and Surviscor's Glenn LaCoste discuss how U.S.-based Charles Schwab's decision to reduce retail commissions to $0 should not affect Canadians in the near future.

WATCH the Segment
Aug 28, 2019

BNN Bloomberg:
2019 Surviscor Online Banking Rankings

BNN Bloomberg's Greg Bonnell and Surviscor's Glenn LaCoste discuss which Canadian banking firms are offering the best online banking experience and how Canadian's should ensure they choose the best banking alternative.

WATCH the Segment
Feb 4, 2019

BNN Bloomberg:
Your Money Month
Picking the Best Online Broker

BNN Bloomberg's Amber Kanwar and Jon Erlichman and Surviscor's Glenn LaCoste discuss how Investors should approach choosing online brokerage platforms as part of BNN's Your Money Month.

WATCH the Segment
View all the TV Interviews since 2014

Frequently Asked Questions

At Surviscor we are committed to full disclosure and transparency regarding our business practices and our partnerships.

Industry Firms(4)

All major firms are considered for inclusion in each Surviscor review.

How are the firms determined?
Surviscor is responsible for selecting the firms to be reviewed based on industry importance and access to account information.
Do the firms pay to be in the reviews?
No. Unlike most other reviews, Surviscor reviews are not pay-for-play allowing consumers to trust that the key firms were included in each review.
Do the firms participate in the review?
Each firm is approached to participate through questionnaires and in-person reviews. Not all firms co-operate in the process.
Can a firm choose NOT to be in a review?
No. Many firms would love to be excluded but Surviscor includes as many as possible to ensure the results are relevant and indicative of the industry experience.

scorCard Methodology(4)

All scorCards™ are divided into key measurement categories, each containing sub-categories of multiple objective criteria. Each category is weighted according to their industry-defined importance, and each company is provided with a category ranking and overall ranking.

Is the review a consumer survey?
No. At the present time none of the reviews involve consumer-based interaction.
Who performs the reviews?
Each firm is individually evaluated by Surviscor staff and partners using a simulated-usage approach.
Who determines the category weightings?
The categories are weighted according to industry-defined importance by participating firms.
Who determines the sub-category weightings?
The sub-categories are established by Surviscor staff and partners.