Surviscor Canadian Online Brokerage Review

The Online Brokerage Review is Surviscor's longest running and most popular review. The review explores a typical desktop-based online investor experience, including both the pre-login and login areas, that evaluates the online journey through each investor process and typical investor experience.

What we Measure and The Deep Dive that Differentiates.

# of Questions

The questions form the basis for the online analysis and represent the lowest level of features surrounding the main functionality under review. The binary questions are used to replicate the various actions an actual user would perform when using the online platform.

# of Criteria

The second step is the criteria analysis which places groupings of questions together to form the ‘experiences’ or usability encountered by an online user. For example, placing a trade is not simply pressing Buy or Sell buttons. The process involves supporting actions and information.

# of Sub-Categories

The third step places the individual experiences into relevant sub-categories that are grouped according to the general activity performed by an online user. The sub-categories are then assigned weightings according to the importance the group of experiences contributes within its category.

# of Categories

The last step takes the sub-category items under review and rolls them up into the final industry ranking and individual scores. In most cases, the category weightings are defined by the industry firms once the review is complete which then forms the final online scores and rankings.

Online Brokerage Review - Experience Categories

The Online Brokerage Review objective criteria is divided into six main categories, each weighted according to industry-defined importance, for an overall maximum score of 100.

Initial Experience - The Pre-Login

The category explores the services available through the pre-login online platform, available to both existing and prospective online investors.

Account Information Experience

Transactional Experience

User Experience

Market Intelligence Experience

Investment & Planning Experience

Our Latest Results


Online Experience Rank Industry Firm Peer Score Strongest Result Mobile Experience Rank
1 Qtrade Investor 92 % Account Information 6th
2 TD Direct Investing 91 % Market Information 5th
3 Scotia iTRADE 88 % Account Management 7th
T-4 Questrade 87 % Equity/ETF Transactions 2nd
4 BMO InvestorLine 87 % Account Notifications T-4th
6 RBC Direct Investing 80 % Planning & Analysis Tools 9th
7 Virtual Brokers 79 % Account Management 10th
8 Desjardins Online Brokerage 71 % Research & Fundamental Analysis 11th
9 HSBC InvestDirect 68 % Global Equity Transations No Platform
10 CIBC Investor's Edge 67 % Market Notifications 8th
11 National Bank Direct Brokerage 63 % Pre-Login Experience 3rd
12 Interactive Brokers 60 % Product Availability 1st


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