RBC Direct Investing Review

OVERALL EXPERIENCE

Rank: 8

Note: The result is updated as new results become available.

e-SERVICE EXPECTATION

Hours to Respond: 49

Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.

  What We Like

  • Banking integration for RBC Royal Bank customers
  • No-cost level II quote information
  • Informational magazine education section
  • Online Pre and After-market trading

  What We Do Not Like

  • Commissions tend to be on the high side
  • Mobile platform sharing with other businesses
  • Much slower development items than banking areas
  • Minimal amount of account notifications

Snapshot of Overall Experience


DESKTOP EXPERIENCE

Rank: 5


Onboarding Experience
Account Management
Market Notifications

MOBILE EXPERIENCE

Rank: 6


Account Information
Market Information
Educational Resources

SERVICE EXPERIENCE

Rank: 7


Mobile Interaction Resources
Average Response Time
Mondays

FEES EXPERIENCE

Rank: 9


Stock Commissions
Options Commissions
ETF Commissions
A Surviscor Personalized Validation and Selection Tool for Consumer retail bankers to find the best firm that suits their individual needs

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A Surviscor Personalized Validation and Selection Tool for Online Brokerage self-directed investors to find the best firm that suits their individual needs