Qtrade Direct Investing Review
OVERALL EXPERIENCE
Rank: 6
Note: The result is updated as new results become available.
e-SERVICE EXPECTATION
Hours to Respond: 6
Note: The result reflects a company's performance through its available non-phone, non-social e-method provided.
What We Like
- New mobile platform coming
- Streamlined inter-platform account opening
- Exceptional Non-customer service levels
- Student investment programs
- Detailed market information
What We Do Not Like
- Lack of notification for inactive/closed accounts
- The process to re-instate a closed account
- Shortage of free resources
- Regular investor commissions on the high side
- Limited availability of mobile resources
Snapshot of Overall Experience
DESKTOP EXPERIENCE
Rank: 1
MOBILE EXPERIENCE
Rank: 7
SERVICE EXPERIENCE
Rank: 3
FEES EXPERIENCE
Rank: 7
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