Qtrade Direct Investing Review
OVERALL EXPERIENCE
Rank: 3
e-SERVICE EXPECTATION
Hours to Respond: 5
What We Like
- New mobile platform coming
- Streamlined inter-platform account opening
- Exceptional Non-customer service levels
- Student investment programs
- Detailed market information
What We Do Not Like
- Shortage of free resources
- Regular investor commissions on the high side
- Limited availability of mobile resources
- Write Your Own Future tagline is hard to do
The Pillars of an Overall Experience
DESKTOP EXPERIENCE
Rank: 2
MOBILE EXPERIENCE
Rank: 5
SERVICE EXPERIENCE
Rank: 1
FEES EXPERIENCE
Rank: 8
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