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OVERALL EXPERIENCE
Rank: 10
e-SERVICE EXPECTATION
Hours to Respond: 11
  What We Like
Seamless online to mobile experience
Alternative product availability
Availability of multi-currency accounts
Ability to trade globally
  What We Do Not Like
Mobilized platform requires an upgrade
Platforms are designed for professionals
Stock commission high for average investor
Platforms are not designed for a typical investor
US-centric wording and messaging
The Pillars of an Overall Experience
DESKTOP EXPERIENCE
Rank: Not Rated
NOT RATED - Service Availability
NOT RATED - Product Availability
NOT RATED - Account Management
NOT RATED - Research & Fundamental Analysis
NOT RATED - Educational Resources
MOBILE EXPERIENCE
Rank: Not Rated
NOT RATED - Opening an Account
NOT RATED - Navigational Design
NOT RATED - Account Management
NOT RATED - Market Information
NOT RATED - Market Notifications
SERVICE EXPERIENCE
Rank: 4
Mondays
Tuesdays
Wednesdays
Thursdays
Fridays
FEES EXPERIENCE
Rank: 14
Stock Commissions
Options Commissions
ETF Commissions
Account Interest
Account Fees
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ONLINE BROKERAGE REVIEWS
Desktop Platform Review
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