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HSBC InvestDirect Review

OVERALL EXPERIENCE

Rank: 14

e-SERVICE EXPECTATION

Hours to Respond: 54

  What We Like

  • Competitive stock commissions
  • Availability of multi-currency accounts
  • Ability to trade globally

  What We Do Not Like

  • Platforms are continuously ranked near the bottom
  • No mobile Android-based platform
  • Non-customer service levels are poor
  • Desktop platform lacks Educational Resources

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 11

Service Availability
Product Availability
Account Management
Research & Fundamental Analysis
Educational Resources

MOBILE EXPERIENCE

Rank: Not Rated

NOT RATED - Opening an Account
NOT RATED - Navigational Design
NOT RATED - Account Management
NOT RATED - Market Information
NOT RATED - Market Notifications

SERVICE EXPERIENCE

Rank: 12

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 5

Stock Commissions
Options Commissions
ETF Commissions
Account Interest
Account Fees

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ONLINE BROKERAGE REVIEWS

  • Desktop Platform Review
  • Mobile Platform Review
  • Commissions & Fees Review
  • Service Level Review
  • MoneySense Annual Review
Desjardins Online Brokerage

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Surviscor is a proven North American leader in the analysis and ranking of Canadian digital customer experiences provided by service firms. The differentiating factor is that Surviscor reviews are based on information integrity with non-biased and accurate evaluations of individual firms and industry offerings meant to correctly educate consumers to navigate the vast sea of consumer choices.

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