Surviscor Assessment and Results

HSBC InvestDirect
Surviscor Assessment and Review

EXPERIENCE Scores and Rankings

DIGITAL EXPERIENCE

Rank: 9

ONLINE EXPERIENCE

Rank: 9

MOBILE EXPERIENCE

Rank: Not Rated

SERVICE EXPERIENCE

Rank: 8

SERVICE EXPECTATION

Hours to Respond: 73

FEES EXPECTATION

Rank: 2

What We Think of Firm Experiences

  What We Like

  • Equity commissions
  • Multi-currency accounts
  • Global trading

  What We Do Not Like

  • No mobile platform
  • Poor service levels
  • Educational resources

Sub-Category Experience Scores

Online Experience

Public Site Resources
Navigational Design
Account Notifications
Market Information
Educational Resources

Mobile Experience

NOT RATED - Opening an Account
NOT RATED - Navigational Design
NOT RATED - Account Management
NOT RATED - Market Information
NOT RATED - Market Notifications

Service Experience

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

Commissions Experience

Equities - Account Size
Equities - Monthly Trades
Options - Account Size
Options - Monthly Trades
Exchange Traded Funds (ETFs)

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