HSBC InvestDirect Review

OVERALL EXPERIENCE

Rank: 14

e-SERVICE EXPECTATION

Hours to Respond: 54

  What We Like

  • Competitive stock commissions
  • Availability of multi-currency accounts
  • Ability to trade globally

  What We Do Not Like

  • Platforms are continuously ranked near the bottom
  • No mobile Android-based platform
  • Non-customer service levels are poor
  • Desktop platform lacks Educational Resources

The Pillars of an Overall Experience


DESKTOP EXPERIENCE

Rank: 11

Service Availability
Product Availability
Account Management
Research & Fundamental Analysis
Educational Resources

MOBILE EXPERIENCE

Rank: Not Rated

NOT RATED - Opening an Account
NOT RATED - Navigational Design
NOT RATED - Account Management
NOT RATED - Market Information
NOT RATED - Market Notifications

SERVICE EXPERIENCE

Rank: 12

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays

FEES EXPERIENCE

Rank: 5

Stock Commissions
Options Commissions
ETF Commissions
Account Interest
Account Fees

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