CIBC Investor's Edge Review
OVERALL EXPERIENCE
Rank: 7
SERVICE EXPECTATION
Hours to Respond: 92
What We Like
- Mobile-based account services
- Competitive investor stock commissions
- $0 commissions for 25 years and younger
- Good array of market activity notifications
What We Do Not Like
- Non-customer service levels are poor
- New platform designs lack new features
- New mobile-platform removed functionality
- Below-average transactional experiences
The Pillars of an Overall Experience
DESKTOP EXPERIENCE
Rank: 7
MOBILE EXPERIENCE
Rank: 6
SERVICE EXPERIENCE
Rank: 14
FEES EXPERIENCE
Rank: 6
