Scotiabank is the new leader in Online Banking Services and Experience in Canada according to Surviscor Rankings

TORONTO, ON --- July 19, 2017 --- Scotiabank provides the best overall online banking customer experience in Canada according to Surviscor's 2017 Online Banking scorCard Review. The top overall ranking is virtually a tie between Scotiabank and RBC Royal Bank with the nod going to Scotiabank due to its excellence in a few key areas. CIBC moved into the third spot while Desjardins came in above the other big banks in the review. Coast Capital Savings, a Vancouver-based firm, scored the highest amongst Canadian credit unions.

1Scotiabank85.84%
2RBC Royal Bank85.75%
3CIBC80.10%
4Desjardins79.89%
5Tangerine74.27%
6BMO Bank of Montreal73.52%
7TD Canada Trust73.43%
8National Bank of Canada69.66%
9PC Financial65.78%
10Coast Capital Savings62.29%
11Meridian Credit Union61.56%
12ATB Financial60.57%
13Conexus Credit Union58.19%
14Vancity56.62%
15Blueshore Financial56.27%
16Motive Financial54.82%
17Alterna Savings54.81%
18HSBC Bank of Canada52.23%
19Laurentian Bank35.06%

The scorCard Review, now in its 9th year, is the most comprehensive analysis in North America providing an impartial assessment of the overall online banking customer experience at Canadian banking institutions. " Online banking development has taken a slight backseat to mobile banking development but it is still the cornerstone of the banking relationship and key to the digital relationship " said Glenn LaCoste, President of Surviscor Inc. "We are excited to increase the amount of firms in this review to better serve Canadian choices and would like to congratulate Scotiabank on its first place ranking while acknowledging RBC Royal Bank for its continued success" added Mr. LaCoste.

Surviscor's proprietary scorCard methodology measures over 3500 objective usage-related criteria questions over 8 independent categories and 37 sub-categories, each weighted according to industry importance through direct feedback with industry firms.

For further information on the results and more detailed analysis on the firms reviewed, visit www.surviscor.com or contact Surviscor at 1-866-299-7267 or email results@surviscor.com.

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