RBC Royal Bank provides the Best Consumer Online Banking Experience for Canadians according to 2019 Surviscor Rankings
TORONTO, ON --- August 28, 2019 --- RBC Royal Bank provides the best overall consumer online banking experience in the Canadian digital banking landscape according to Surviscor's 2019 Canadian Online Banking scorCard Review. RBC Royal Bank maintained its 2018 number one ranking, staying ahead of rivals Scotiabank and CIBC who finished 2nd and 3rd respectively. Desjardins was the top firm amongst co-operative and credit union firms.
The top 10 firms are:
|2019 Online Banking Experience|
|1||RBC Royal Bank||95%|
|4||BMO Bank of Montreal||77%|
|6||TD Canada Trust||74%|
|7||Coast Capital Savings||72%|
|9||Conexus Credit Union||69%|
The complete 23 firm rankings, along with the 2019 Mobile Banking rankings can be found at 2019 Digital Banking Results
The scorCard Review, now in its 12th year, is the most comprehensive analysis in North America providing an impartial assessment of the overall desktop online-based consumer experience at Canadian banking institutions." The last 12 months has been relatively quiet in terms of new development as firms have focused on design changes to enhance overall experiences " said Glenn LaCoste, President of Surviscor Inc. \"With recent development focused on mobile platforms, firms have still managed to enhance account opening and general marketing sites. We congratulate RBC Royal Bank for another impressive win and industry score indicating its clear dominance in the desktop online-based delivery channel" added Mr. LaCoste.
Surviscor's proprietary scorCard methodology measured 3700 objective usage-related questions over 500 experience related criteria divided into 37 sub-categories and 8 main categories. RBC Royal Bank was awarded 4 category honours and 8 sub-category honours along with its overall honour.