Assiniboine Credit Union and Qtrade Investor provide the best Service Levels in Canada according to Surviscor rankings
TORONTO, ON --- February 4th, 2018 --- Assiniboine Credit Union and Qtrade Investor have been awarded top honours in Canadian financial services for customer service, as measured by the 2018 Surviscor Service Level Assessment review. It is the fourth consecutive win for Qtrade Investor in the self-directed brokerage industry and Assiniboine Credit Union's first win in the Canadian Banking industry. The review, now in its 14th year, analyzed 154 brokerage and 156 banking service enquiries per industry firm sent between January 1, 2018 and December 31, 2018.
| Rank | Firm | Industry | Score |
|---|---|---|---|
| 1 | Assiniboine Credit Union | Banking | 93% |
| 2 | Coast Capital Savings | Banking | 86% |
| 2 | Affinity Credit Union | Banking | 86% |
| 4 | Qtrade Investor | Brokerage | 84% |
| 4 | Servus Credit Union | Banking | 84% |
| 6 | RBC Direct Investing | Brokerage | 82% |
| 7 | Simplii Financial | Banking | 76% |
| 8 | Alterna Savings | Banking | 75% |
| 8 | Conexus Credit Union | Banking | 75% |
| 10 | HSBC | Banking | 71% |
"Overall financial services response times continued to worsen in 2018 and there is no longer a dominant industry as the decline in overall brokerage performances has allowed banking to rise to the top, posting 8 out of the 10 top firms" said Glenn LaCoste, President of Surviscor Inc. " It is clear that both credit unions and independent firms are out-dueling the big banks in both industries. Assiniboine and Qtrade should be complimented on their efforts " added Mr. LaCoste.
p> The complete rankings along with individual firm review pages, for both the brokerage and banking industries, can be found at www.surviscor.com. For further information, contact Surviscor at 1-866-299-7267 or email results@surviscor.com.