2017 Canadian Customer Service Rankings
Canadian Discount Brokerage Industry
Canadian Banking Industry
Surviscor's longest standing review will be announced in early February 2018. The annual State of Service Level Efficiency report is a comprehensive annual review based upon the annual 12-month year-end customer contact records accumulated by Surviscor.
Canadian Mobile Banking
The Canadian Mobile Banking Review is returning in 2018 and expanding its reach to include more banking firms. The review will use Surviscor's proprietary scorCard™ methodology to establish a 'user experience' score for each firm based on different devices. The scorCard™ will review over 350 individual crieria over 2600 individual questions per device.
Submission Deadline: February 28, 2018