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Mobile Banking Review

Canadian Mobile Banking Analysis

Surviscor's Mobile Banking scorCard™ measures mobile features and functionality using multiple industry devices to generate competitive rankings. The Canadian analysis increased to 21 firms in 2018, including leading banks and credit unions.

The main categories of review are:

  • Initial Experience
  • User Experience
  • Account Experience
  • Transactional Experience
  • Supporting Resources

The scheduled release of the next Mobile Banking scorCard™ is:

  • Spring 2019

Scotiabank provides the best mobile banking experience in Canada as determined in the 2018 Surviscor Canadian Mobile Banking scorCard™, a comprehensive, objective annual assessment of mobile experiences at major Canadian banking institutions. Four new firms were added in 2018. CIBC, last year's winner, dropped to 2nd, while past winner National Bank dropped to 3rd.

CLICK HERE to WATCH the 2018 TV Announcement on BNN Bloomberg 

If you are questioning our rankings or perhaps your own current choices or if you would like to CREATE YOUR OWN RANKINGS using your OWN preferences, visit the Do-IT-Yourself Zone and let our scorCHOICE tool do the rest.

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RESULTS:

1 Scotiabank 88.5%
2 CIBC 84.6%
3 National Bank of Canada 78.7%
4 Desjardins 69.1%
5 RBC Royal Bank 69%
6 Tangerine 66.9%
7 Conexus Credit Union 62.2%
8 Simplii Financial 60.3%
9 BMO Bank of Montreal 59.1%
10 Coast Capital Savings 57.3%
11 ATB Financial 55.7%
12 Meridian Credit Union 55.1%
13 Alterna Bank 54.1%
14 Vancity 52.3%
15 TD Canada Trust 51.9%
16 BlueShore Financial 49.2%
17 Manulife Bank of Canada 47.3%
18 Alterna Savings 47.1%
19 EQ Bank 46.5%
20 Motive Financial 43.9%
21 HSBC 30.3%



Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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