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Mobile Banking Review

Canadian Mobile Banking Review

Surviscor's Mobile Banking scorCard™ measures mobile features and functionality using multiple industry devices to generate competitive rankings. The Canadian analysis increased to 23 firms in 2018, including leading banks and credit unions.

The main categories of review are:

  • Initial Experience
  • User Experience
  • Account Experience
  • Transactional Experience
  • Supporting Resources

The scheduled release of the next Mobile Banking scorCard™ is:

  • Spring 2020

CIBC provides the best mobile banking experience in Canada as determined in the 2019 Surviscor Canadian Mobile Banking scorCard™.The biggest surprise in 2019 was the fall of last year's winner Scotiabank who fell from 1st to 11th after it introduced its new improved mobile platform. Tangerine improved into 2nd while RBC Royal Bank moved into the top 3 for the first time. Two new firms were added in 2019.

If you are questioning our rankings or perhaps your own current choices or if you would like to CREATE YOUR OWN RANKINGS using your OWN preferences, visit the Do-IT-Yourself Zone and let our scorCHOICE tool do the rest.

Create My #1

RESULTS:

1 CIBC 92%
2 Tangerine 90%
3 RBC Royal Bank 88%
4 Coast Capital Savings 79%
5 National Bank of Canada 79%
6 Desjardins 71%
7 BMO Bank of Montreal 68%
8 TD Canada Trust 68%
9 Simplii Financial 68%
10 Conexus Credit Union 67%
11 Scotiabank 66%
12 Meridian Credit Union 58%
13 motusbank 58%
14 ATB Financial 57%
15 Alterna Bank 55%
16 Vancity 54%
17 EQ Bank 52%
18 Manulife Bank of Canada 51%
19 BlueShore Financial 51%
20 Alterna Savings 48%
21 Motive Financial 43%
22 HSBC 33%
23 Laurentian Bank of Canada 18%



Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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