Canadian Mobile Banking Review
Surviscor's Mobile Banking scorCard™ measures mobile features and functionality using multiple industry devices to generate competitive rankings. The Canadian analysis increased to 23 firms in 2018, including leading banks and credit unions.
The main categories of review are:
- Initial Experience
- User Experience
- Account Experience
- Transactional Experience
- Supporting Resources
The scheduled release of the next Mobile Banking scorCard™ is:
- Spring 2020
CIBC provides the best mobile banking experience in Canada as determined in the 2019 Surviscor Canadian Mobile Banking scorCard™.The biggest surprise in 2019 was the fall of last year's winner Scotiabank who fell from 1st to 11th after it introduced its new improved mobile platform. Tangerine improved into 2nd while RBC Royal Bank moved into the top 3 for the first time. Two new firms were added in 2019.
If you are questioning our rankings or perhaps your own current choices or if you would like to CREATE YOUR OWN RANKINGS using your OWN preferences, visit the Do-IT-Yourself Zone and let our scorCHOICE tool do the rest.
|3||RBC Royal Bank||88%|
|4||Coast Capital Savings||79%|
|5||National Bank of Canada||79%|
|7||BMO Bank of Montreal||68%|
|8||TD Canada Trust||68%|
|10||Conexus Credit Union||67%|
|12||Meridian Credit Union||58%|
|18||Manulife Bank of Canada||51%|
|23||Laurentian Bank of Canada||18%|