Canadian Mobile Banking Analysis
Surviscor's Mobile Banking scorCard™ measures mobile features and functionality using multiple industry devices to generate competitive rankings. The Canadian analysis increased to 21 firms in 2018, including leading banks and credit unions.
The main categories of review are:
- Initial Experience
- User Experience
- Account Experience
- Transactional Experience
- Supporting Resources
The scheduled release of the next Mobile Banking scorCard™ is:
- Spring 2019
Scotiabank provides the best mobile banking experience in Canada as determined in the 2018 Surviscor Canadian Mobile Banking scorCard™, a comprehensive, objective annual assessment of mobile experiences at major Canadian banking institutions. Four new firms were added in 2018. CIBC, last year's winner, dropped to 2nd, while past winner National Bank dropped to 3rd.
CLICK HERE to WATCH the 2018 TV Announcement on BNN Bloomberg
If you are questioning our rankings or perhaps your own current choices or if you would like to CREATE YOUR OWN RANKINGS using your OWN preferences, visit the Do-IT-Yourself Zone and let our scorCHOICE tool do the rest.
|3||National Bank of Canada||78.7%|
|5||RBC Royal Bank||69%|
|7||Conexus Credit Union||62.2%|
|9||BMO Bank of Montreal||59.1%|
|10||Coast Capital Savings||57.3%|
|12||Meridian Credit Union||55.1%|
|15||TD Canada Trust||51.9%|
|17||Manulife Bank of Canada||47.3%|