Interactive Brokers provides the best overall mobile brokerage experience in Canada according to Surviscor's 2018 Mobile Brokerage scorCard Review. Questrade remained in second place while the 2017 top-ranked firm BMO InvstorLine rounded up the top three.

Click WATCH to view BNN Bloomberg's The Open’s co-hosts Amber Kanwar and Jon Erlichman discuss Surviscor's 2018 Mobile Brokerage Experience rankings with BNN Bloomberg's Personal Investor Dale Jackson.

CLICK on any firm to view its overall Review page

1	Interactive Brokers	94%
2	Questrade	64%
3	BMO InvestorLine	57%
4	Qtrade Investor	48%
5	Scotia iTRADE	43%
6	TD Direct Investing	42%
7	RBC Direct Investing	35%
8	National Bank Direct Brokerage	31%
9	Virtual Brokers	30%
10	CIBC Investor's Edge	26%
11	Desjardins Online Brokerage	24%

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For the 6th straight year, MoneySense and Surviscor partnered to produce the annual Canada's Best Canadian Online Brokerages review. The study was conducted in April and May 2018 using Surviscor's most recent Canadian online and mobile brokerage features, functionality and service data to support the conclusions.

The methodology and results were jointly produced by Surviscor and MoneySense. CLICK on any firm for more detailed information and educational content. Additional Canadian brokerage firms not mentioned as well as all Canadian banking firms can be found by clicking: LEARN MORE ABOUT THE FIRMS

The overall and category top three picks and resulting scores were:

BEST OVERALL FIRMS

1.Qtrade Investor: 22 points

2.Questrade: 21 points

T3.Scotia iTRADE: 14 points

T3.BMO Investorline: 14 points

Initial Impression

1.Questrade: 13 points

2.iTRADE: 9 points

3.TD Direct Investing: 9 points

User Experience (UX)

1.Qtrade Investor: 40 points

2.Scotia iTRADE: 31 points

3.BMO Investorline: 30 points

Mobile Accessibility

1.BMO Investorline: 26 points

2.Questrade: 14 points

3.Qtrade Investor: 10 points

Service Interaction

1.Qtrade Investor: 8 points

2.RBC Direct Investing: 7 points

3.Questrade: 6 points

Best Online Brokerage for ETFs

1.National Bank Direct Brokerage: 17 points

2.Qtrade Investor: 16 points

3.BMO Investorline: 13 points

Market Data

1.TD Direct Investing: 20 points

2.Qtrade Investor: 17 points

3.RBC Direct Investing: 9 points

Fees and Commissions

1.HSBC InvestDirect: 10 points

2.Questrade: 10 points

3.CIBC Investor's Edge: 7 points

Digital release date: May 22, 2018

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Interactive COMPARISON GRID

Scotiabank provides the best mobile banking experience in Canada as determined in the 2018 Surviscor Canadian Mobile Banking scorCard™, a comprehensive, objective annual assessment of mobile experiences at major Canadian banking institutions. Four new firms were added in 2018. CIBC, last year's winner, dropped to 2nd, while past winner National Bank dropped to 3rd.

CLICK HERE to WATCH the 2018 TV Announcement on BNN Bloomberg 

CLICK on any firm to view its overall Review page

1	Scotiabank	88.5%
2	CIBC	84.6%
3	National Bank of Canada	78.7%
4	Desjardins	69.1%
5	RBC Royal Bank	69%
6	Tangerine	66.9%
7	Conexus Credit Union	62.2%
8	Simplii Financial	60.3%
9	BMO Bank of Montreal	59.1%
10	Coast Capital Savings	57.3%
11	ATB Financial	55.7%
12	Meridian Credit Union	55.1%
13	Alterna Bank	54.1%
14	Vancity	52.3%
15	TD Canada Trust	51.9%
16	BlueShore Financial	49.2%
17	Manulife Bank of Canada	47.3%
18	Alterna Savings	47.1%
19	EQ Bank	46.5%
20	Motive Financial	43.9%
21	HSBC	30.3%

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Assiniboine Credit Union is the the leader in customer service amongst Canadian banking firms, as measured by the 2018 Surviscor Service Level Assessment review. The review, now in its 14th year, analyzed 156 service interactions per firm and over 4,500 industry enquiries in 2018. Credit unions and independents stole the show without a major bank hitting the list until 12th place.

CLICK on any firm to view its overall Review page

1	Assiniboine Credit Union	93%
2	Coast Capital Savings	86%
3	Servus Credit Union	84%
4	Affinity Credit Union	84%
5	Alterna Savings	76%
6	Conexus Credit Union	75%
7	Meridian Credit Union	75%
8	HSBC	71%
9	First Calgary Financial	65%
10	Vancity	63%
11	ICICI Bank	54%
12	BlueShore Financial	54%
13	Envision Financial	53%
14	Meridian Credit Union	51%
15	National Bank of Canada	51%
16	RBC Royal Bank	44%
17	Alterna Bank	41%
18	ATB Financial	40%
19	Steinbach Credit Union	31%
20	BMO Bank of Montreal	28%
21	EQ Bank	26%
22	Manulife Bank of Canada	21%
23	Pace Credit Union	21%
24	Laurentian Bank of Canada	16%
25	TD Canada Trust	16%
26	Tangerine	13%
27	Desjardins	10%

Surviscor provides firms with knowledgeable, un-biased, cost-effective third party competitive and industry benchmarking and best practice analysis at a fraction of the cost of expensive FTE departments. Surviscor eliminates the research portion of the time to market calculation, saving firms money.

Surviscor provides businesses with a variety of consulting opportunities including strategic development, service, operational, design and customized consulting.

Surviscor offers an array of benchmark reporting OPTIONS. The reports focus around scorCard reviews and are designed to provide firms with multiple levels of industry evaluation including core feature and functionality data, industry gap and OPPORTUNITY evaluation and competitive intelligence information.

Customer efficiency is the cornerstone of satisfaction and effectiveness for consumers. Companies spend millions of dollars trying to perfect virtual, non-customer facing customer satisfaction through various customer interaction methods and tools. Surviscor monitors the interaction between Canadian firms and customers to guage each firm's effectiveness.