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Surviscor is a North American leader in the analysis and ranking of digital customer experiences provided by service firms. Surviscor's popular digital brokerage and banking reviews are powered by its proprietary scorCard™ methodology, identifying the BEST and WORST digital customer experiences.

Measuring CUSTOMER EXPERIENCE...
One Digital Customer at a time

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Canada's BEST Discount
Brokerage Service Providers

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The number of Do-It-Yourself brokerage services alternatives can be overwhelming to both investors and traders. Surviscor analyses over 3800 criteria points so you don't have to. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST Online
Banking Service Providers

The majority of Canadians have a banking relationship. Whether you are loyal to one of the main banks or to a credit union, Surviscor is keeping an eye on the top firms so you don't have to. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST Online
Mobile Service Providers

Mobile capabilities are growing daily. Surviscor is keeping an eye on the growth and expansion of capabilities in financial services. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST
Service Providers

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Customer service is the cornerstone of all service relationships. We dive into which firms are providing exceptional service and identify those who are missing the mark. Find out how well your firm is providing customer service.

Brokerage Reviews

Surviscor produces the most comprehensive online and mobile discount brokerage analysis in North America. Surviscor reviews both Canadian and US discount brokerage firms who offer online and mobile brokerage services to self-directed investors in Canada and the US.
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Banking Reviews

Surviscor introduced the Canadian Online Banking Review in 2009 and the Mobile Banking Review in 2012. Both scorCards™ measure the service components and the available features and functionality of both the public and secure areas to generate competitive rankings.
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Service Level Reviews

Surviscor's Customer Service Analysis is performed daily through both email and social media interaction. The annual State of Service Level Efficiency report is a comprehensive annual review based upon the annual 12-month year-end customer contact records accumulated by Surviscor.
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Canadian Brokerage Reviews

For the second consecutive year, Interactive Brokers provides the best overall self-directed mobile brokerage experience in Canada according to Surviscor. Questrade maintained its second place ranking while National Bank Direct Brokerage was the biggest mover, gaining 5 spots to round up the top three.

CLICK on any firm to view its overall Review page

1 Interactive Brokers 88%
2 Questrade 63%
3 National Bank Direct Brokerage 62%
4 BMO InvestorLine 61%
5 TD Direct Investing 55%
6 Qtrade Investor 48%
7 Scotia iTRADE 42%
8 CIBC Investor's Edge 41%
9 RBC Direct Investing 34%
10 Virtual Brokers 32%
11 Desjardins Online Brokerage 31%
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Qtrade Investor provides the best overall online investor experience in the Canadian Online Discount Self-Directed Brokerage landscape, repeating for the third straight year as the top ranked firm in 2018 with another convincing win and a score of 85%. Questrade remained in 2nd place while past multi-winner BMO InvestorLine took sole possession of 3rd place.

Click WATCH to view the TV Interview on the Business News Network - BNN.

CLICK on any firm to view its overall Review page

1 Qtrade Investor 85%
2 Questrade 79%
3 BMO InvestorLine 75%
4 Scotia iTRADE 73%
5 TD Direct Investing 69%
6 RBC Direct Investing 68%
7 Interactive Brokers 67%
8 Virtual Brokers 62%
9 National Bank Direct Brokerage 59%
10 CIBC Investor's Edge 58%
11 Desjardins Online Brokerage 56%
12 HSBC InvestDirect 51%
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For the 7th straight year, MoneySense and Surviscor partnered to produce MoneySense's Canada's Best Canadian Online Brokerages review based on Surviscor's industry leading Canadian digital self-directed brokerage features, functionality and service data to support the conclusions.

CLICK on any firm for more detailed Surviscor analysis or on LEARN ABOUT ALL FIRMS if you would like to see any other brokerage firm review, or any Canadian bankiing firms.

The 2019 MoneySense winners are:

Top 3 OVERALL FIRMS

1.Questrade

2.Qtrade Investor

3.TD Direct Investing

Best Overall Fees

1.Interactive Brokers

2.Questrade

Best User Experience (UX)

1.Qtrade Investor

T2.BMO InvestorLine

T2.Questrade

Best for trading ETFs

1.National Bank Direct Brokerage

2.Qtrade Investor

Best Market Data

1.TD Direct Investing

2.Qtrade Investor

Best Mobile Accessibility

1.Interactive Brokers

2.Questrade

Best Initial Impression

1.Questrade

2.TD Direct Investing

Best Customer Service*

1.Questrade

T2.Qtrade Investor

T2.RBC Direct Investing

*Primarily based on Surviscor's Service Level Assessment program that reviewed over 150 anonymous emails over the past month. Individual firm results can be found by choosing the firm from any Surviscor company page.

Digital release date: June 20, 2019

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Interactive COMPARISON GRID

Create Your OWN PERSONALIZED Rankings
Canadian Banking Reviews

RBC Royal Bank is once again the undisputed leader in consumer - based online banking experience.Past winners Scotiabank and CIBC maintained their 2nd and 3rd place rankings from 2018. Desjardins scored the highest amongst Canadian co - operatives and credit unions.

Click WATCH to view the TV Interview on the Business News Network - BNN.

CLICK on any firm to view its overall Review page

1 RBC Royal Bank 95%
2 Scotiabank 85%
3 CIBC 81%
4 BMO Bank of Montreal 77%
5 Desjardins 76%
6 TD Canada Trust 74%
7 Coast Capital Savings 72%
8 Conexus Credit Union 69%
9 National Bank of Canada 68%
10 Simplii Financial 67%
11 motusbank 65%
12 ATB Financial 62%
13 Meridian Credit Union 62%
14 HSBC 59%
15 Alterna Savings 57%
16 BlueShore Financial 57%
17 Motive Financial 55%
18 Vancity 53%
19 Alterna Bank 52%
20 EQ Bank 44%
21 Manulife Bank of Canada 41%
22 Laurentian Bank of Canada 38%
Create Your OWN Rankings

CIBC provides the best mobile banking experience in Canada as determined in the 2019 Surviscor Canadian Mobile Banking scorCard™.The biggest surprise in 2019 was the fall of last year's winner Scotiabank who fell from 1st to 11th after it introduced its new improved mobile platform. Tangerine improved into 2nd while RBC Royal Bank moved into the top 3 for the first time. Two new firms were added in 2019.

Click WATCH to view the 2019 Banking TV Interview on the Business News Network - BNN.

CLICK on any firm to view its overall Review page

1 CIBC 92%
2 RBC Royal Bank 88%
3 Coast Capital Savings 79%
4 National Bank of Canada 79%
5 Desjardins 71%
6 BMO Bank of Montreal 68%
7 TD Canada Trust 68%
8 Simplii Financial 68%
9 Conexus Credit Union 67%
10 Scotiabank 66%
11 Meridian Credit Union 58%
12 motusbank 58%
13 ATB Financial 57%
14 Alterna Bank 55%
15 Vancity 54%
16 EQ Bank 52%
17 Manulife Bank of Canada 51%
18 BlueShore Financial 51%
19 Alterna Savings 48%
20 Motive Financial 43%
21 HSBC 33%
22 Laurentian Bank of Canada 18%
Create Your OWN Rankings
Canadian Customer Service Rankings
Qtrade Investor is once again the leader in customer service amongst Canadian self-directed brokerage firms, as measured by the 2018 Surviscor Service Level Assessment review. The review, now in its 14th year, analyzed 154 service interactions per firm and over 2,200 industry enquiries in 2018.

CLICK on any firm to view its overall Review page

1 Qtrade Investor 84%
2 RBC Direct Investing 82%
3 Questrade 68%
4 Interactive Brokers 62%
5 Desjardins Online Brokerage 52%
6 TD Direct Investing 50%
7 Scotia iTRADE 38%
8 CIBC Investor's Edge 30%
9 Jitney Trade 24%
10 National Bank Direct Brokerage 20%
11 BMO InvestorLine 16%
12 HSBC InvestDirect 12%
13 Virtual Brokers 8%
14 Laurentian Bank Discount Brokerage 4%
Assiniboine Credit Union is the the leader in customer service amongst Canadian banking firms, as measured by the 2018 Surviscor Service Level Assessment review. The review, now in its 14th year, analyzed 156 service interactions per firm and over 4,500 industry enquiries in 2018. Credit unions and independents stole the show without a major bank hitting the list until 12th place.

CLICK on any firm to view its overall Review page

1 Assiniboine Credit Union 93%
2 Coast Capital Savings 86%
3 Servus Credit Union 84%
4 Affinity Credit Union 84%
5 Alterna Savings 76%
6 Conexus Credit Union 75%
7 Simplii Financial 75%
8 HSBC 71%
9 First Calgary Financial 65%
10 Vancity 63%
11 ICICI Bank 54%
12 BlueShore Financial 54%
13 Envision Financial 53%
14 Meridian Credit Union 51%
15 National Bank of Canada 51%
16 RBC Royal Bank 44%
17 Alterna Bank 41%
18 ATB Financial 40%
19 Steinbach Credit Union 31%
20 BMO Bank of Montreal 28%
21 EQ Bank 26%
22 Manulife Bank of Canada 21%
23 Pace Credit Union 21%
24 Laurentian Bank of Canada 16%
25 TD Canada Trust 16%
26 Desjardins 10%

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Surviscor Solutions

Surviscor provides interested visitors to the site with the opportunity to learn about all ranked banking and brokerage firms. Each firm identified throughout the site has a corresponding Quick-Look information page that tells the firm's story. The company page includes online, customer and mobile service signals that easily indicate where a firm stands in terms of its overall product and service offering.

Search the Ranked Company Database

Surviscor provides firms with knowledgeable, un-biased, cost-effective third party competitive and industry benchmarking and best practice analysis at a fraction of the cost of expensive FTE departments. Surviscor eliminates the research portion of the time to market calculation, saving firms money.

Surviscor provides businesses with a variety of consulting opportunities including strategic development, service, operational, design and customized consulting.

Surviscor offers an array of benchmark reporting OPTIONS. The reports focus around scorCard reviews and are designed to provide firms with multiple levels of industry evaluation including core feature and functionality data, industry gap and OPPORTUNITY evaluation and competitive intelligence information.
Customer efficiency is the cornerstone of satisfaction and effectiveness for consumers. Companies spend millions of dollars trying to perfect virtual, non-customer facing customer satisfaction through various customer interaction methods and tools. Surviscor monitors the interaction between Canadian firms and customers to guage each firm's effectiveness.

Surviscor and Industry News



Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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