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Surviscor is a North American leader in the analysis and ranking of digital customer experiences provided by service firms. Surviscor's popular digital brokerage and banking reviews are powered by its proprietary scorCard™ methodology, identifying the BEST and WORST digital customer experiences.

Measuring CUSTOMER EXPERIENCE...
One Digital Customer at a time

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Canada's BEST Discount
Brokerage Service Providers

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The number of Do-It-Yourself brokerage services alternatives can be overwhelming to both investors and traders. Surviscor analyses over 3800 criteria points so you don't have to. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST Online
Banking Service Providers

The majority of Canadians have a banking relationship. Whether you are loyal to one of the main banks or to a credit union, Surviscor is keeping an eye on the top firms so you don't have to. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST Online
Mobile Service Providers

Mobile capabilities are growing daily. Surviscor is keeping an eye on the growth and expansion of capabilities in financial services. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST
Service Providers

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Customer service is the cornerstone of all service relationships. We dive into which firms are providing exceptional service and identify those who are missing the mark. Find out how well your firm is providing customer service.

Surviscor Solutions

Surviscor provides interested visitors to the site with the opportunity to learn about all ranked banking and brokerage firms. Each firm identified throughout the site has a corresponding Quick-Look information page that tells the firm's story. The company page includes online, customer and mobile service signals that easily indicate where a firm stands in terms of its overall product and service offering.

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Surviscor provides firms with knowledgeable, un-biased, cost-effective third party competitive and industry benchmarking and best practice analysis at a fraction of the cost of expensive FTE departments. Surviscor eliminates the research portion of the time to market calculation, saving firms money.

Surviscor provides businesses with a variety of consulting opportunities including strategic development, service, operational, design and customized consulting.

Surviscor offers an array of benchmark reporting OPTIONS. The reports focus around scorCard reviews and are designed to provide firms with multiple levels of industry evaluation including core feature and functionality data, industry gap and OPPORTUNITY evaluation and competitive intelligence information.
Customer efficiency is the cornerstone of satisfaction and effectiveness for consumers. Companies spend millions of dollars trying to perfect virtual, non-customer facing customer satisfaction through various customer interaction methods and tools. Surviscor monitors the interaction between Canadian firms and customers to guage each firm's effectiveness.

Surviscor and Industry News

Brokerage Reviews

Surviscor produces the most comprehensive online and mobile discount brokerage analysis in North America. Surviscor reviews both Canadian and US discount brokerage firms who offer online and mobile brokerage services to self-directed investors in Canada and the US.
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Banking Reviews

Surviscor introduced the Canadian Online Banking Review in 2009 and the Mobile Banking Review in 2012. Both scorCards™ measure the service components and the available features and functionality of both the public and secure areas to generate competitive rankings.
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Service Level Reviews

Surviscor's Customer Service Analysis is performed daily through both email and social media interaction. The annual State of Service Level Efficiency report is a comprehensive annual review based upon the annual 12-month year-end customer contact records accumulated by Surviscor.
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Canadian Brokerage Rankings
BMO InvestorLine provides the best overall mobile customer experience in Canada according to Surviscor's 2017 Mobile Discount Brokerage scorCard Review. Questrade finished in second place while Qtrade Investor rounded up the top three.

CLICK on any firm for more information.

1 BMO InvestorLine 76%
2 Questrade 66%
3 Qtrade Investor 61%
4 Credential Direct 59%
5 TD Direct Investing 50%
5 Scotia iTRADE 50%
7 RBC Direct Investing 43%
8 Virtual Brokers 42%
9 National Bank Direct Brokerage 36%
10 CIBC Investor's Edge 31%
11 Desjardins Online Brokerage 27%
Create Your OWN Rankings

Qtrade Investor is the new leader in online customer experience in the Canadian Online Discount Brokerage landscape with a convincing win, dethroning BMO InvestorLine, a four time winner since 2011. The Surviscor Canadian Online Discount Brokerage Review focuses on the relatively 'free' segments of business for the everyday Canadian Investor.

CLICK HERE to WATCH the TV Interview on the Business News Network - BNN. 

CLICK on any firm for more information.

1 Qtrade Investor 87%
2 Scotia iTRADE 78%
3 Questrade 77%
4 Virtual Brokers 76%
5 BMO InvestorLine 76%
6 TD Direct Investing 72%
7 RBC Direct Investing 71%
8 Credential Direct 69%
9 Desjardins Online Brokerage 68%
10 CIBC Investor's Edge 63%
11 National Bank Direct Brokerage 60%
12 HSBC InvestDirect 53%
13 Laurentian Bank Discount Brokerage 37%
Create Your OWN Rankings

For the fifth straight year, MoneySense magazine and Surviscor have partnered to produce the annual Canada's Best Canadian Online Brokerages review. The study was conducted in June and July of 2017 using Surviscor's most recent Canadian online and mobile brokerage features, functionality and service data to support the conclusions.

The methodology and results were jointly produced by Surviscor and MoneySense. CLICK on any firm for more detailed information and educational content. Additional Canadian brokerage firms not mentioned as well as all Canadian banking firms can be found by clicking: LEARN MORE ABOUT MY FIRMS

The category top picks and honourable mentions were:

Getting Started

Top Pick and Honourable Mention:
Questrade and TD Direct Investing

User Experience

Top Pick and Honourable Mention:
Questrade and Qtrade Investor

Fees and Commissions

Top Picks and Honourable Mentions:
CIBC Investor's Edge/Questrade and Qtrade Investor/Virtual Brokers

Customer Service

Top Pick and Honourable Mention:
Qtrade Investor and Desjardins Online Brokerage

Reporting & Recordkeeping

Top Pick and Honourable Mention:
BMO InvestorLine and Qtrade Investor

Market Data

Top Pick and Honourable Mention:
TD Direct Investing and Qtrade Investor

Best for ETF's

Top Picks and Honourable Mention:
Virtual Brokers/Questrade and National Bank Direct Brokerage

TOP ONLINE BROKERAGE HONOURS

Top Pick:
Qtrade Investor

Honourable Mention:
Questrade

Top bank-owned brokerages:
BMO InvestorLine and Scotia iTRADE

Digital release date: July 17, 2017

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Interactive COMPARISON GRID and Tool

Canadian Banking Rankings

CIBC provides the best overall mobile banking services in Canada as determined in the 2017 Surviscor Canadian Mobile Banking scorCard™, a comprehensive, objective annual assessment of mobile features and functionality at major Canadian banking institutions. Five new firms were added in 2017. National Bank of Canada, a past winner moved into second while Scotiabank slipped into third.

CLICK HERE to WATCH the TV Interview on the Business News Network - BNN. 

CLICK on any firm for more information.

1 CIBC 91%
2 National Bank of Canada 88%
3 Scotiabank 85%
4 Tangerine 75%
5 Desjardins 69%
6 Simplii Financial 67%
7 RBC Royal Bank 62%
8 Coast Capital Savings 58%
9 Meridian Credit Union 56%
10 ATB Financial 51%
11 TD Canada Trust 50%
12 Vancity 50%
13 Alterna Savings 47%
14 BlueShore Financial 47%
15 BMO Bank of Montreal 46%
16 Motive Financial 42%
17 HSBC 27%
Create Your OWN Rankings

Scotiabank provides the best overall online banking customer experience in Canada according to Surviscor's 2017 Online Banking scorCard Review. The top overall ranking is virtually a tie between Scotiabank and RBC Royal Bank with the nod going to Scotiabank due to its excellence in a few key areas. CIBC moved into the third spot while Desjardins came in above the other big banks in the review. Coast Capital Savings scored the highest amongst Canadian credit unions. 

Click WATCH to view the TV Interview on the Business News Network - BNN.

CLICK on any firm for more information.

1 Scotiabank 85.8%
2 RBC Royal Bank 85.8%
3 CIBC 80.1%
4 Desjardins 79.9%
5 Tangerine 74.3%
6 BMO Bank of Montreal 73.5%
7 TD Canada Trust 73.4%
8 National Bank of Canada 69.7%
9 Simplii Financial 65.8%
10 Coast Capital Savings 62.3%
11 Meridian Credit Union 61.6%
12 ATB Financial 60.6%
13 Conexus Credit Union 58.2%
14 Vancity 56.6%
15 BlueShore Financial 56.3%
16 Motive Financial 54.8%
17 Alterna Savings 54.8%
18 HSBC 52.2%
19 Laurentian Bank of Canada 35.1%
Create Your OWN Rankings

RBC Royal Bank has the most informative and easy to use public website amongst leading online banking institutions in Canada, according to the 2016 Surviscor Online Banking Public Website Review. BMO Bank of Montreal and CIBC rounded out the top 3. The results clearly indicate that the Big Banks are clearly ahead of the Credit Unionc and smaller independent firms.

For more information on any of the firms, including other banking rankings, CLICK on the name of the firm to view its company page.

CLICK on any firm for more information.

1 RBC Royal Bank 93%
2 BMO Bank of Montreal 86%
3 CIBC 85%
4 TD Canada Trust 77%
5 Tangerine 65%
6 Simplii Financial 64%
7 National Bank of Canada 63%
8 Desjardins 61%
9 Scotiabank 60%
10 Coast Capital Savings 59%
11 ATB Financial 57%
12 Alterna Savings 57%
13 First Calgary Financial 54%
14 BlueShore Financial 53%
15 Motive Financial 52%
16 Conexus Credit Union 52%
17 Envision Financial 51%
18 Meridian Credit Union 45%
19 ICICI Bank 35%
20 Vancity 33%
21 Laurentian Bank of Canada 30%
22 Servus Credit Union 30%
23 HSBC 28%
24 Assiniboine Credit Union 27%
25 Pace Credit Union 26%
26 Manulife Bank of Canada 23%
27 Steinbach Credit Union 22%
Create Your OWN Rankings
Canadian Customer Service Rankings

For the second consecutive year, Qtrade Investor is the leader in customer service amongst Canadian self-directed brokerage firms, as measured by the 2016 Surviscor Service Level Assessment review. The review, now in its 12th year, analyzed over 170 'mystery shopper' service enquiries, per firm, in 2016. Desjardins Online Brokerage and Scotia iTRADE rounded up the top three.

CLICK on any firm for more information.

1 Qtrade Investor 96%
2 Desjardins Online Brokerage 81%
3 Scotia iTRADE 79%
4 RBC Direct Investing 71%
5 HSBC InvestDirect 52%
6 TD Direct Investing 50%
7 BMO InvestorLine 29%
8 Credential Direct 29%
9 Virtual Brokers 27%
10 National Bank Direct Brokerage 23%
11 Jitney Trade 18%
12 CIBC Investor's Edge 15%
13 Questrade 15%
14 Laurentian Bank Discount Brokerage 4%

BMO Bank of Montreal and Desjardins provide the best customer service experience amongst Canadian banking and credit union firms. BMO Bank of Montreal attained the best Service Level Index score for the fourth straight year while Desjardins provides the best average response time, as measured by the 2016 Surviscor Service Level Assessment review. The review, now in its 12th year, analyzed 174 'mystery shopper' service enquiries per firm.

CLICK on any firm for more information.

1 BMO Bank of Montreal 95%
2 Desjardins 92%
3 Assiniboine Credit Union 87%
4 Manulife Bank of Canada 84%
5 Steinbach Credit Union 84%
6 Meridian Credit Union 76%
7 TD Canada Trust 74%
8 RBC Royal Bank 66%
9 BlueShore Financial 64%
10 National Bank of Canada 59%
11 Vancity 54%
12 Conexus Credit Union 53%
13 Alterna Savings 46%
14 ICICI Bank 41%
15 Envision Financial 41%
16 Coast Capital Savings 30%
17 Simplii Financial 29%
18 Pace Credit Union 26%
19 Tangerine 25%
20 Servus Credit Union 22%
21 CIBC 18%
22 Laurentian Bank of Canada 16%
23 HSBC 13%
24 First Calgary Financial 11%
25 ATB Financial 8%
26 Motive Financial 5%

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Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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