Interactive Brokers provides the best overall mobile brokerage experience in Canada according to Surviscor's 2018 Mobile Brokerage scorCard Review. Questrade remained in second place while the 2017 top-ranked firm BMO InvstorLine rounded up the top three.

Click WATCH to view BNN Bloomberg's The Open’s co-hosts Amber Kanwar and Jon Erlichman discuss Surviscor's 2018 Mobile Brokerage Experience rankings with BNN Bloomberg's Personal Investor Dale Jackson.

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1	Interactive Brokers	94%
2	Questrade	64%
3	BMO InvestorLine	57%
4	Qtrade Investor	48%
5	Scotia iTRADE	43%
6	TD Direct Investing	42%
7	RBC Direct Investing	35%
8	National Bank Direct Brokerage	31%
9	Virtual Brokers	30%
10	CIBC Investor's Edge	26%
11	Desjardins Online Brokerage	24%

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For the 7th straight year, MoneySense and Surviscor partnered to produce MoneySense's Canada's Best Canadian Online Brokerages review based on Surviscor's industry leading Canadian digital self-directed brokerage features, functionality and service data to support the conclusions.

CLICK on any firm for more detailed Surviscor analysis or on LEARN ABOUT ALL FIRMS if you would like to see any other brokerage firm review, or any Canadian bankiing firms.

The 2019 MoneySense winners are:

Top 3 OVERALL FIRMS

1.Questrade

2.Qtrade Investor

3.TD Direct Investing

Best Overall Fees

1.Interactive Brokers

2.Questrade

Best User Experience (UX)

1.Qtrade Investor

T2.BMO InvestorLine

T2.Questrade

Best for trading ETFs

1.National Bank Direct Brokerage

2.Qtrade Investor

Best Market Data

1.TD Direct Investing

2.Qtrade Investor

Best Mobile Accessibility

1.Interactive Brokers

2.Questrade

Best Initial Impression

1.Questrade

2.TD Direct Investing

Best Customer Service*

1.Questrade

T2.Qtrade Investor

T2.RBC Direct Investing

*Primarily based on Surviscor's Service Level Assessment program that reviewed over 150 anonymous emails over the past month. Individual firm results can be found by choosing the firm from any Surviscor company page.

Digital release date: June 20, 2019

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Interactive COMPARISON GRID

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RBC Royal Bank is the undisputed 2018 leader in online banking customer experience breaking the 2017 tie with Scotiabank. Past winner CIBC remains in 3rd while BMO Bank of Montreal moves into the top 5 placing 4th. Conexus Credit Union scored the highest amongst Canadian credit unions. 

CLICK on any firm to view its overall Review page

1	RBC Royal Bank	91%
2	Scotiabank	87%
3	CIBC	81%
4	BMO Bank of Montreal	76%
5	Desjardins	74%
6	TD Canada Trust	73%
7	Tangerine	70%
8	National Bank of Canada	69%
9	Conexus Credit Union	65%
10	Simplii Financial	63%
11	Coast Capital Savings	62%
12	Meridian Credit Union	60%
13	ATB Financial	59%
14	Motive Financial	56%
15	HSBC	56%
16	Alterna Savings	55%
17	BlueShore Financial	55%
18	Vancity	53%
19	Alterna Bank	52%
20	EQ Bank	44%
21	Laurentian Bank of Canada	36%
22	Manulife Bank of Canada	36%
23	motusbank	0%

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Assiniboine Credit Union is the the leader in customer service amongst Canadian banking firms, as measured by the 2018 Surviscor Service Level Assessment review. The review, now in its 14th year, analyzed 156 service interactions per firm and over 4,500 industry enquiries in 2018. Credit unions and independents stole the show without a major bank hitting the list until 12th place.

CLICK on any firm to view its overall Review page

1	Assiniboine Credit Union	93%
2	Coast Capital Savings	86%
3	Servus Credit Union	84%
4	Affinity Credit Union	84%
5	Alterna Savings	76%
6	Conexus Credit Union	75%
7	Meridian Credit Union	75%
8	HSBC	71%
9	First Calgary Financial	65%
10	Vancity	63%
11	ICICI Bank	54%
12	BlueShore Financial	54%
13	Envision Financial	53%
14	Meridian Credit Union	51%
15	National Bank of Canada	51%
16	RBC Royal Bank	44%
17	Alterna Bank	41%
18	ATB Financial	40%
19	Steinbach Credit Union	31%
20	BMO Bank of Montreal	28%
21	EQ Bank	26%
22	Manulife Bank of Canada	21%
23	Pace Credit Union	21%
24	Laurentian Bank of Canada	16%
25	TD Canada Trust	16%
26	Tangerine	13%
27	Desjardins	10%

Surviscor provides firms with knowledgeable, un-biased, cost-effective third party competitive and industry benchmarking and best practice analysis at a fraction of the cost of expensive FTE departments. Surviscor eliminates the research portion of the time to market calculation, saving firms money.

Surviscor provides businesses with a variety of consulting opportunities including strategic development, service, operational, design and customized consulting.

Surviscor offers an array of benchmark reporting OPTIONS. The reports focus around scorCard reviews and are designed to provide firms with multiple levels of industry evaluation including core feature and functionality data, industry gap and OPPORTUNITY evaluation and competitive intelligence information.

Customer efficiency is the cornerstone of satisfaction and effectiveness for consumers. Companies spend millions of dollars trying to perfect virtual, non-customer facing customer satisfaction through various customer interaction methods and tools. Surviscor monitors the interaction between Canadian firms and customers to guage each firm's effectiveness.