Qtrade Investor provides the best overall online investor experience in the Canadian Online Discount Self-Directed Brokerage landscape, repeating for the third straight year as the top ranked firm in 2018 with another convincing win and a score of 85%. Questrade remained in 2nd place while past multi-winner BMO InvestorLine took sole possession of 3rd place.

Click WATCH to view the TV Interview on the Business News Network - BNN.

CLICK on any firm to view its overall Review page

1	Qtrade Investor	85%
2	Questrade	79%
3	BMO InvestorLine	75%
4	Scotia iTRADE	73%
5	TD Direct Investing	69%
6	RBC Direct Investing	68%
7	Interactive Brokers	67%
8	Virtual Brokers	62%
9	National Bank Direct Brokerage	59%
10	CIBC Investor's Edge	58%
11	Desjardins Online Brokerage	56%
12	HSBC InvestDirect	51%

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For the 7th straight year, MoneySense and Surviscor partnered to produce MoneySense's Canada's Best Canadian Online Brokerages review based on Surviscor's industry leading Canadian digital self-directed brokerage features, functionality and service data to support the conclusions.

CLICK on any firm for more detailed Surviscor analysis or on LEARN ABOUT ALL FIRMS if you would like to see any other brokerage firm review, or any Canadian bankiing firms.

The 2019 MoneySense winners are:

Top 3 OVERALL FIRMS

1.Questrade

2.Qtrade Investor

3.TD Direct Investing

Best Overall Fees

1.Interactive Brokers

2.Questrade

Best User Experience (UX)

1.Qtrade Investor

T2.BMO InvestorLine

T2.Questrade

Best for trading ETFs

1.National Bank Direct Brokerage

2.Qtrade Investor

Best Market Data

1.TD Direct Investing

2.Qtrade Investor

Best Mobile Accessibility

1.Interactive Brokers

2.Questrade

Best Initial Impression

1.Questrade

2.TD Direct Investing

Best Customer Service*

1.Questrade

T2.Qtrade Investor

T2.RBC Direct Investing

*Primarily based on Surviscor's Service Level Assessment program that reviewed over 150 anonymous emails over the past month. Individual firm results can be found by choosing the firm from any Surviscor company page.

Digital release date: June 20, 2019

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Interactive COMPARISON GRID

Create Your OWN PERSONALIZED Rankings

CIBC provides the best mobile banking experience in Canada as determined in the 2019 Surviscor Canadian Mobile Banking scorCard™.The biggest surprise in 2019 was the fall of last year's winner Scotiabank who fell from 1st to 11th after it introduced its new improved mobile platform. Tangerine improved into 2nd while RBC Royal Bank moved into the top 3 for the first time. Two new firms were added in 2019.

Click WATCH to view the 2019 Banking TV Interview on the Business News Network - BNN.

CLICK on any firm to view its overall Review page

1	CIBC	92%
2	RBC Royal Bank	88%
3	Coast Capital Savings	79%
4	National Bank of Canada	79%
5	Desjardins	71%
6	BMO Bank of Montreal	68%
7	TD Canada Trust	68%
8	Simplii Financial	68%
9	Conexus Credit Union	67%
10	Scotiabank	66%
11	Meridian Credit Union	58%
12	motusbank	58%
13	ATB Financial	57%
14	Alterna Bank	55%
15	Vancity	54%
16	EQ Bank	52%
17	Manulife Bank of Canada	51%
18	BlueShore Financial	51%
19	Alterna Savings	48%
20	Motive Financial	43%
21	HSBC	33%
22	Laurentian Bank of Canada	18%

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Assiniboine Credit Union is the the leader in customer service amongst Canadian banking firms, as measured by the 2018 Surviscor Service Level Assessment review. The review, now in its 14th year, analyzed 156 service interactions per firm and over 4,500 industry enquiries in 2018. Credit unions and independents stole the show without a major bank hitting the list until 12th place.

CLICK on any firm to view its overall Review page

1	Assiniboine Credit Union	93%
2	Coast Capital Savings	86%
3	Servus Credit Union	84%
4	Affinity Credit Union	84%
5	Alterna Savings	76%
6	Conexus Credit Union	75%
7	Simplii Financial	75%
8	HSBC	71%
9	First Calgary Financial	65%
10	Vancity	63%
11	ICICI Bank	54%
12	BlueShore Financial	54%
13	Envision Financial	53%
14	Meridian Credit Union	51%
15	National Bank of Canada	51%
16	RBC Royal Bank	44%
17	Alterna Bank	41%
18	ATB Financial	40%
19	Steinbach Credit Union	31%
20	BMO Bank of Montreal	28%
21	EQ Bank	26%
22	Manulife Bank of Canada	21%
23	Pace Credit Union	21%
24	Laurentian Bank of Canada	16%
25	TD Canada Trust	16%
26	Desjardins	10%

Surviscor provides firms with knowledgeable, un-biased, cost-effective third party competitive and industry benchmarking and best practice analysis at a fraction of the cost of expensive FTE departments. Surviscor eliminates the research portion of the time to market calculation, saving firms money.

Surviscor provides businesses with a variety of consulting opportunities including strategic development, service, operational, design and customized consulting.

Surviscor offers an array of benchmark reporting OPTIONS. The reports focus around scorCard reviews and are designed to provide firms with multiple levels of industry evaluation including core feature and functionality data, industry gap and OPPORTUNITY evaluation and competitive intelligence information.

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