For the 4th consecutive year, Qtrade Investor provides the best overall self-directed online brokerage experience in Canada, narrowly beating soaring TD Direct Investing.

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1	Qtrade Investor	92%
2	TD Direct Investing	91%
3	Scotia iTRADE	88%
4	BMO InvestorLine	87%
5	Questrade	87%
6	RBC Direct Investing	80%
7	Virtual Brokers	79%
8	Desjardins Online Brokerage	71%
9	HSBC InvestDirect	68%
10	CIBC Investor's Edge	67%
11	National Bank Direct Brokerage	63%
12	Interactive Brokers	60%

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For the second consecutive year, Interactive Brokers provides the best overall self-directed mobile brokerage experience in Canada according to Surviscor. Questrade maintained its second place ranking while National Bank Direct Brokerage was the biggest mover, gaining 5 spots to round up the top three.

CLICK on any firm to view its overall Review page

1	Interactive Brokers	88%
2	Questrade	63%
3	National Bank Direct Brokerage	62%
4	BMO InvestorLine	61%
5	TD Direct Investing	55%
6	Qtrade Investor	48%
7	Scotia iTRADE	42%
8	CIBC Investor's Edge	41%
9	RBC Direct Investing	34%
10	Virtual Brokers	32%
11	Desjardins Online Brokerage	31%

Create Your OWN Rankings

For the 7th straight year, MoneySense and Surviscor partnered to produce MoneySense's Canada's Best Canadian Online Brokerages review based on Surviscor's industry leading Canadian digital self-directed brokerage features, functionality and service data to support the conclusions.

CLICK on any firm for more detailed Surviscor analysis or on LEARN ABOUT ALL FIRMS if you would like to see any other brokerage firm review, or any Canadian bankiing firms.

The 2019 MoneySense winners are:

Top 3 OVERALL FIRMS

1.Questrade

2.Qtrade Investor

3.TD Direct Investing

Best Overall Fees

1.Interactive Brokers

2.Questrade

Best User Experience (UX)

1.Qtrade Investor

T2.BMO InvestorLine

T2.Questrade

Best for trading ETFs

1.National Bank Direct Brokerage

2.Qtrade Investor

Best Market Data

1.TD Direct Investing

2.Qtrade Investor

Best Mobile Accessibility

1.Interactive Brokers

2.Questrade

Best Initial Impression

1.Questrade

2.TD Direct Investing

Best Customer Service*

1.Questrade

T2.Qtrade Investor

T2.RBC Direct Investing

*Primarily based on Surviscor's Service Level Assessment program that reviewed over 150 anonymous emails over the past month. Individual firm results can be found by choosing the firm from any Surviscor company page.

Digital release date: June 20, 2019

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Interactive COMPARISON GRID

Create Your OWN PERSONALIZED Rankings

CIBC provides the best mobile banking experience in Canada as determined in the 2019 Surviscor Canadian Mobile Banking scorCard™.The biggest surprise in 2019 was the fall of last year's winner Scotiabank who fell from 1st to 11th after it introduced its new improved mobile platform. Tangerine improved into 2nd while RBC Royal Bank moved into the top 3 for the first time. Two new firms were added in 2019.

Click WATCH to view the 2019 Banking TV Interview on the Business News Network - BNN.

CLICK on any firm to view its overall Review page

1	CIBC	92%
2	Tangerine	90%
3	RBC Royal Bank	88%
4	Coast Capital Savings	79%
5	National Bank of Canada	79%
6	Desjardins	71%
7	BMO Bank of Montreal	68%
8	TD Canada Trust	68%
9	Simplii Financial	68%
10	Conexus Credit Union	67%
11	Scotiabank	66%
12	Meridian Credit Union	58%
13	motusbank	58%
14	ATB Financial	57%
15	Alterna Bank	55%
16	Vancity	54%
17	EQ Bank	52%
18	Manulife Bank of Canada	51%
19	BlueShore Financial	51%
20	Alterna Savings	48%
21	Motive Financial	43%
22	HSBC	33%
23	Laurentian Bank of Canada	18%

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Servus Credit Union is the the leader in customer service amongst Canadian banking firm. The review, now in its 15th year, analyzed 164 service interactions per firm and over 4,500 industry enquiries in 2019. RBC Royal Bank was the only big bank to break the top 10.

Click WATCH to view the 2019 Service Level TV Interview on Bloomberg BNN.

CLICK on any firm to view its overall Review page

1	Servus Credit Union	93%
2	First Calgary Financial	90%
3	Conexus Credit Union	88%
4	Assiniboine Credit Union	83%
5	RBC Royal Bank	80%
6	Envision Financial	77%
7	Alterna Savings	71%
8	ICICI Bank	71%
9	Affinity Credit Union	71%
10	Vancity	67%
11	Simplii Financial	67%
12	HSBC	60%
13	Coast Capital Savings	57%
14	BMO Bank of Montreal	52%
15	Meridian Credit Union	48%
16	Alterna Bank	43%
17	National Bank of Canada	39%
18	Steinbach Credit Union	39%
19	Desjardins	33%
20	ATB Financial	29%
21	motusbank	27%
22	BlueShore Financial	24%
23	Manulife Bank of Canada	21%
24	EQ Bank	21%
25	Tangerine	17%
26	Motive Financial	15%
27	Laurentian Bank of Canada	12%
28	Pace Credit Union	10%

Surviscor provides firms with knowledgeable, un-biased, cost-effective third party competitive and industry benchmarking and best practice analysis at a fraction of the cost of expensive FTE departments. Surviscor eliminates the research portion of the time to market calculation, saving firms money.

Surviscor provides businesses with a variety of consulting opportunities including strategic development, service, operational, design and customized consulting.

Surviscor offers an array of benchmark reporting OPTIONS. The reports focus around scorCard reviews and are designed to provide firms with multiple levels of industry evaluation including core feature and functionality data, industry gap and OPPORTUNITY evaluation and competitive intelligence information.

Customer efficiency is the cornerstone of satisfaction and effectiveness for consumers. Companies spend millions of dollars trying to perfect virtual, non-customer facing customer satisfaction through various customer interaction methods and tools. Surviscor monitors the interaction between Canadian firms and customers to guage each firm's effectiveness.