Company Overview:Disnat, a pioneer among discount brokers in Canada, is the online brokerage division of Desjardins Securities ("Valeurs mobilières Desjardins"), which is the brokerage division of the Desjardins Group.
What's New:Disnat has been ranked “Highest in Investor Satisfaction with Discount Brokerage Firms, Four Years in a Row” * by global marketing information services company J.D. Power and Associates. Investors have given Disnat the top rating among Canadian discount brokers for customer satisfaction.
Fielded in June and July 2012 among 2,892 investors, the J.D. Power and Associates 2012 Canadian Discount Brokerage Investor Satisfaction Study examines investor satisfaction by measuring six key factors: interaction; trading charges and fees; account information; account offerings; information resources and problem resolution.
Accordingly, in 2012 investors gave an overall average rating of 700 on a 1,000 point scale to express their level of satisfaction with their primary broker. Disnat got the highest cumulative score of 768 points.
* Details (https://www.disnat.com/jdpower/indexen.asp?ici=20121005jdp&icn=en-home)
Recent Surviscor Awards:
Recent Surviscor Top Honours:- Q1-2013 scorCard
- 1 - Sub-category honour
- Q3-2012 scorCard
- 1 - Sub-category honour
Surviscor Commentary:Disnat boasts a wide array of e-services and provides users with a good mobile brokerage application and its proprietary GPS model potfolios. Disnat is known for being a leader in customer service in the JD Power rankings and has a Platinum Response Standard with Surviscor. The Disnat Direct trader platforms continue to service the Trader segment. The Disnat Classic site is very clean and crisp and easy to navigate; however, it still lacks an automated online application process.