Vancity
Surviscor Rating:MID-TIER Online Banking Site
Surviscor Rankings:2009 CER Review:
#19 in Email Responsiveness
Fall 2009 Banking scorCard:
#5 - Online Banking Site
Spring 2009 Public scorCard:
#5 - Public Banking Site
Surviscor Commentary:Vancity is Canada's largest credit union serving British Columbia and offers a good online banking product relative to the other Canadian banks. The online offering offers customers the basic features and functionality but does lack the additional features required to enhance the online experience. There is still room for improvement as its score suggests.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
25% |
20 |
| Q4 2009 |
76% |
6 |
| Q3 2009 |
40% |
16 |
| Q2 2009 |
16% |
23 |
| Q1 2009 |
15% |
22 |