TD Canada Trust
Surviscor Rating:TOP-TIER Online Banking Site
Surviscor Rankings:2009 CER Review:
#7 in Email Responsiveness
Fall 2009 Banking scorCard:
#1 - Online Banking Site
Spring 2009 Public scorCard:
#2 - Public Banking Site
Surviscor Commentary:TD Canada Trust offers online banking customers a highly customizable and integrated website. The customer experience is un-matched in Canada. TDCT has been successful at providing online bankers with both important functionality with a high level of features supporting the functionality. That being said, there still remains plenty of room for improvement.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
75% |
7 |
| Q4 2009 |
59% |
12 |
| Q3 2009 |
81% |
6 |
| Q2 2009 |
88% |
3 |
| Q1 2009 |
66% |
8 |