Surviscor Commentary:Scotiabank moved up two spots to third place in the 2012 rankings with the introduction of its new secure site. The new site offers customers a clean and fresh design with many custom features and will become an industry leader in terms of design. The most notable news in 2012 is Scotiabank's decision to drop email contact on the visitor site for customers and prospective customers. The decision is confusing based on the fact that Scotiabank did not replace it with any other option. Past email responsiveness was well below industry standards.
scorCard Results:#3 - 2012 Online Banking; #2 Mobile Banking
Email Rating:Email no longer available
#17 - 2012 Banking CER Rating - 30 hours