National Bank of Canada
Surviscor Rating:MID-TIER Online Banking Site
Surviscor Rankings:2009 CER Review:
#8 in Email Responsiveness
Fall 2009 Banking scorCard:
#7 - Online Banking Site
Spring 2009 Public scorCard:
#3 - Public Banking Site
Surviscor Commentary:National Bank provides its online banking customer with good basic online banking features and functionality and boasts a top-tier public marketing site. The main disappointment comes when a customer transitions from the public site to the secure site due to a decrease in the level of supplemental features.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
71% |
8 |
| Q4 2009 |
68% |
10 |
| Q3 2009 |
74% |
9 |
| Q2 2009 |
62% |
10 |
| Q1 2009 |
78% |
6 |