ATB Financial
Surviscor Rating:BOTTOM-TIER Online Banking Site
Surviscor Rankings:2009 CER Review:
#17 in Email Responsiveness
Fall 2009 Banking scorCard:
#13 - Online Banking Site
Spring 2009 Public scorCard:
#12 - Public Banking Site
Surviscor Commentary:ATB Financial is an Alberta based institution. It offes a wide variety of services and comprehensive websites for all types of clients. The public site is robust and has many of the features offered at the major domestic banks in Canada. The online secure site is very limited and missing many of the standard features and functionalities available at the tradional banks.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
32% |
17 |
| Q4 2009 |
36% |
17 |
| Q3 2009 |
23% |
20 |
| Q2 2009 |
36% |
16 |
| Q1 2009 |
27% |
18 |