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Top-Tier Firm

Very Good: < 8 hours

Below Average Firm

Company Overview

Personal Banking in Canada promises our customers a great experience and the clarity they are looking for to help them make the right financial decisions. BMO Bank of Montreal offesr a full range of products and services to more than seven million customers. These include solutions for everyday banking, financing, investing, credit cards and creditor insurance, as well as financial advisory services. We're building our presence and making it easier for customers to do business with us through an integrated national network of BMO Bank of Montreal branches, telephone banking, online banking and ATMs, along with the expertise of our mortgage specialists and financial planners.

What's New


2016 Online Banking Review 2017 Mobile Banking Review
Score: 78% Score: 46%
Rank: 3rd Rank: 15th
18 Firms Reviewed 17 Firms Reviewed
Surviscor Assessment:
Getting Started
 A-
Service Level Assessment
 A+
Mobile Accessibility
 D+
Website Usability
 C+
Account Support
 B-
Website Transactions
 C+
Website Resources
 C+
Rates and Fees
 D+
Surviscor Assessment:
iPhone Experience
 C
iPad Experience
 C=
Android Smartphone Experience
 C
Android Tablet Experience
 C-
Online Highlights
  • MoneyLogic account analysis tool
  • Exceptional service responsiveness
  • 'Responsive' public site
Mobile Highlights
  • Manage My Finances area
  • Account opening experience
  • Market information
  • Travel notifications for credit cards
Drawbacks
  • Rates and fees on the high side
  • Below average mobile accessibility
Drawbacks
  • Limited transfer capabilities
Mailing Address:
Contact Numbers:
Hours of Operation:



Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
Overview:
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
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Latest Ranking Report:
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