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Top-Tier Firm

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Top-Tier Firm

Company Overview

Your goal is financial independence. Our goal is to help you get there. By transforming online investing services, through innovation and excellence, with a focus on value. And by putting you first.

Ever since opening our doors in 1999, we’ve had one clear vision: help Canadians achieve financial independence by providing them with the best investment products, technology, and client services. And to this day we continue to give Canadians all the tools to reach their financial goals.

Above all, we believe everyone deserves to be treated with respect and have the same opportunity to succeed.

What's New

December 2015: introduces a mobile and fully responsive trading platform integrating trading and account management 

September 2015: Questrade Wealth Management Inc. launches actively managed global equity ETF as part of its family of Smart ETFs 

April 2015: introduces their myFamily program, a way for families to work together to lower their investment fees 

March 2015: Questrade Wealth Management Inc. lists six Smart ETFs™ on the Toronto Stock Exchange (TSX) 

March 2015: wins gold standard for achieving four consecutive years as a Best Managed Company 

November 2014: our CEO, Edward Kholodenko, receives the 2014 EY Entrepreneur of the Year, Ontario (services category) award 

October 2014: ranks #1 for investor statements by Dalbar


2016 Online Brokerage Review 2015 Mobile Brokerage Review
Score: 77% Score: 54%
Rank: 3rd Rank: 3rd
13 Firms Reviewed 11 Firms Reviewed
Surviscor Assessment:
Website Design
 A
Account Services
 A-
Market Information
 B-
Transaction Process
 B-
Website Resources
 D+
Commissions
 C-
Service Level Assessment
 D-
Mobile Accessibility
 A+
Surviscor Assessment:
iPhone Grade
 C+
iPad Grade
 C+
Android Smartphone Grade
 C+
Android Tablet Grade
 B-
Blackberry Touchscreen Grade
 C+
Online Highlights

Questrade is atop 3 online brokerage firm with a well-designed 'responsive' website that can be used on any device. Questrade earned 3 category awards and 7 sub-category honours. 

  • Portfolio IQ - Managed ETF Portfolios
  • Various 'IQ' platforms
  • Good account opening process
  • Live Chat capabilities during market hours
  • Good ETF commission structure
Mobile Highlights
  • Easy to use design
  • Clear navigation structure
  • Options trading
Drawbacks
  • Inadequate service levels and service availability
  • ECN fees added on top of regular commissions to orders that remove liquidity to the market
Drawbacks
  • Limited market information within applications
  • No Mutual Funds trading
  • Limited support resources

•    Top 2 spot in the Globe and Mail’s annual online brokerage ranking 
•    Shortlisting by Morningstar for best online brokerage 2015
•    1st place for client account statements by Dalbar
•    4th consecutive year as a Best Managed Compa


FREE to transfer your account

Move your brokerage account with a minimum of CAD $25,000 to Questrade, and we’ll cover the transfer-out fee. Learn more

Master the FX and CFD markets

Download the free FX & CFD Trading eBook.

Get a month of free trades and advanced market data

Open and fund a new account with $25,000, and we’ll start you off with a month of free trades and advanced market data. When your free trades are up, subscribe to an advanced data plan and you'll get the Questrade Advantage™. This includes stock trades for 1¢, options for $6.95 + 75¢/contract, and that’s just for starters.

All-star FX and CFD trading

Make your move to forex trading at Questrade and receive a FREE professional forex self-study course.

We always have great promotions to help you get the most out trading. Visit our website to check out the whole list.


Mailing Address:

Questrade, Inc.
5700 Yonge Street, Suite 1700
Toronto, Ontario, Canada
M2M 4G3

Visit Questrade:
5700 Yonge Street, Ground Floor
Toronto, Ontario
Monday to Friday, 9 a.m. to 5 p.m. ET
Call 416.227.7646 to book an appointment

Email addresses:
Client services: support@questrade.com 
New accounts: newaccounts@questrade.com 
Information security: security@questrade. Contact Numbers:

Client services: Toll Free (from Canada and the U.S.): 1.888.783.7866
Outside Canada: (001) 416.227.9876

Trade desk: Toll free (from Canada and the U.S.): 1.866.980.9590; Outside Canada: (001) 416.227.6911

Hours of Operation:

Client services (English, French, and Mandarin support)
Monday to Friday, 7:30 a.m. to 8 p.m. ET

Trade desk (English, French, and Mandarin support)
Monday to Friday, 8:00 a.m. to 4:30 p.m. ET

 




Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
Overview:
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
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Latest Ranking Report:
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