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Thursday, August 28, 2008

(see CER Methodology)
Q2 2008 - Online Banking
Industry average hours to respond: 113.93
CER Ranking Firm CER Score
1 Royal Bank 95%
2 CIBC 92%
3 ING 86%
4 President's Choice Financial 80%
5 National Bank 74%
6 Citizens Bank of Canada 73%
7 Envision Credit Union 68%
8 Coast Capital 67%
9 TD Canada Trust 64%
10 Scotiabank 61%
11 VanCity 50%
12 HSBC 42%
12 CS Alterna Bank 42%
14 Meridian Credit Union 33%
15 BMO 27%
16 ATB 24%
17 Manulife 21%
18 CDN Western bank 18%
19 Desjardins 15%
19 First Nations Bank of Canada 15%
19 Laurentienne 15%
19 Servus Credit Union 15%
19 Ubiquity Bank of Canada 15%

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