Thursday, August 28, 2008

March 2006 April 2006 May 2006 June 2006 July 2006 August 2006 November 2006 December 2006 2006 Rollup Q1 2007 Q2 2007 Q3 2007 Q4 2007 2007 Rollup Q1 2008 Q2 2008 Online Banking Online Brokerage (see CER Methodology)

Q2 2008 - Online Banking

Industry average hours to respond: 113.93

CER Ranking	Firm	CER Score
1	Royal Bank	95%
2	CIBC	92%
3	ING	86%
4	President's Choice Financial	80%
5	National Bank	74%
6	Citizens Bank of Canada	73%
7	Envision Credit Union	68%
8	Coast Capital	67%
9	TD Canada Trust	64%
10	Scotiabank	61%
11	VanCity	50%
12	HSBC	42%
12	CS Alterna Bank	42%
14	Meridian Credit Union	33%
15	BMO	27%
16	ATB	24%
17	Manulife	21%
18	CDN Western bank	18%
19	Desjardins	15%
19	First Nations Bank of Canada	15%
19	Laurentienne	15%
19	Servus Credit Union	15%
19	Ubiquity Bank of Canada	15%

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