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(see CER Methodology)

2009 Rollup - Online Banking

CER Ranking	Firm	CER Score
1	RBC Royal Bank	96%
2	Steinbach Credit Union	91%
3	Meridian Credit Union	88%
4	Coast Capital Savings	84%
5	Assiniboine Credit Union	82%
6	CIBC	79%
7	TD Canada Trust	75%
8	National Bank of Canada	71%
9	ING Direct	68%
10	President's Choice Financial	67%
11	ICICI Bank	66%
12	First Calgary Savings	55%
13	CS Alterna Bank	54%
14	Scotiabank	47%
15	Citizens Bank of Canada	41%
16	Envision Credit Union	39%
17	ATB Financial	32%
18	Affinity Credit Union	29%
19	Desjardins Bank	26%
20	Vancity	25%
21	HSBC	21%
22	Manulife Bank of Canada	18%
23	Servus Credit Union	16%
24	BMO Bank of Montreal	13%
25	Conexus Credit Union	9%
26	First Nations Bank of Canada	5%
27	Laurentian Bank of Canada	3%