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Mobile Banking Review

Canadian Mobile Banking Analysis

Surviscor's Mobile Banking scorCard™ measures mobile features and functionality using multiple industry devices to generate competitive rankings. The Canadian analysis increased to 10 firms in 2015, including leading banks and credit unions.

The main categories of review are:

  • Getting Connected
  • Mobile Usability
  • Account Support
  • Mobile Transactions
  • Mobile Resources

The scheduled release of the next Mobile Banking scorCard™ is:

  • Q4 2016

Tangerine provides the best overall mobile banking services in Canada as determined in the 2015 Surviscor Canadian Mobile Banking scorCard™, a comprehensive, objective annual assessment of mobile features and functionality at major Canadian banking institutions. Scotiabank advanced into second place while past winner National Bank of Canada dropped to third place.

The 2015 Mobile Banking scorCard™ was comprised of 2500 criteria points, up 1000 from 2013. The criteria is spread out over 5 main categories and includes 24 sub-categories. The comprehensive review looks at the features and functionality of retail consumer device choices, including Apple and Android smartphones and tablets and Blackberry smartphones.

Tangerine received the top ranking for the first time with an impressive margin over the rest of the firms. Scotiabank secured second place for all smartphone devices while National Bank of Canada secured second place for tablet devices.

If you are questioning our rankings or perhaps your own current choices or if you would like to CREATE YOUR OWN RANKINGS using your OWN preferences, visit the Do-IT-Yourself Zone and let our scorCHOICE tool do the rest.

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RESULTS:

1 Tangerine 95.5%
2 Scotiabank 81.6%
3 National Bank of Canada 72.4%
4 RBC Royal Bank 63.1%
5 CIBC 62.5%
6 Conexus Credit Union 62.4%
7 Vancity 62.2%
8 Coast Capital Savings 62%
9 TD Canada Trust 51.4%
10 BMO Bank of Montreal 47.1%



Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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