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Wednesday, September 17, 2014
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RBC Royal Bank named best online banking service in Canada

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Latest Results
Online Brokerage-Q3 2013 scorCard Review
1 BMO InvestorLine 84%
T2 Qtrade Investor 81%
T2 Scotia iTRADE 81%
4 Credential Direct 74%
5 RBC Direct Investing 70%
6 TD Direct Investing 69%
7 Questrade 67%
8 Virtual Brokers 65%
9 National Bank Direct Brokerage 64%
10 CIBC's Investor's Edge 63%
Online Banking - 2014 scorCard Review
1 RBC Royal Bank 75%
2 Scotiabank 74%
3 BMO Bank of Montreal 71%
4 TD Canada Trust 70%
5 CIBC 60%
T6 Desjardins 57%
T6 Vancity 57%
8 Coast Capital Savings 54%
9 National Bank of Canada 52%
10 PC Financial 50%
Mobile Banking - 2013 scorCard Review
1 National Bank of Canada 82%
2 CIBC 80%
3 RBC Royal Bank 79%
4 Scotiabank 78%
5 TD Canada Trust 62%
6 BMO Bank of Montreal 50%
Brokerage-2013 Customer Email Responsiveness
1 Qtrade Investor 94%
2 Credential Direct 88%
3 Scotia iTRADE 81%
T4 Desjardins Online Brokerage 68%
T4 BMO InvestorLine 68%
6 National Bank Direct Brokerage 52%
7 HSBC InvestDirect 44%
8 CIBC Investor's Edge 40%
9 Jitney Trade 32%
10 Interactive Brokers 24%
Banking-2013 Customer Email Responsiveness
1 BMO Bank of Montreal 97%
2 Meridian CU 91%
3 Steinbach CU 90%
4 Manulife Bank of Canada 80%
5 Assiniboine CU 79%
6 Conexus CU 76%
7 Desjardins Bank 72%
8 RBC Royal Bank 71%
9 PC Financial 62%
10 Vancity 58%
Credit Unions-2013 Customer Email Responsiveness
1 Meridian CU 91%
2 Steinbach CU 90%
3 Assiniboine CU 79%
4 Conexus CU 76%
5 Vancity 58%
6 Coast Capital Savings 51%
7 Envision CU 50%
8 Servus CU 32%
9 Pace CU 24%
10 First Calgary Financial 13%
 

ARCHIVE: See the Q1-2013 Online Brokerage results discussed on the Business News Network BNN. Click here

NEW Surviscor Website- March/April 2014

Find out which firms would be best suited for your personal online requirements. Surviscor allows you to take advantage of its extensive research to produce your PERSONALIZED scorCard based on your own personal preferences. Simply answer a few usage questions, choose your own category weightings and you'll receive YOUR ranking of firms to consider.

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